Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. * Call Center and Hospitality experience preferred. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. * Internet Connectivity Requirement/Remote Positions: For 100% remote positions, we require that (1) you have high-speed broadband cable internet service with minimum upload/download speeds of 200 Mbps/50Mbps and (2) that the equipment supplied by your Internet provider is hardwired to your company issued computer. Try to use specific examples from your work or school history that relate to the question asked. Customer Care Careers - Alight With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Copyright 2023 Grabjobs Pte.Ltd. Leveraging your computer navigation skills to toggle between multiple screens and systems to provide answers and support. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi The estimated base pay is $36,558 per year. How much does a Customer Service Representative make at Alight - Indeed Be Real with Alight and help us re-imagine how people and organizations thrive. Customer Care Group jobs | Customer Care Group jobs at Alight This job listing has expired and the position may no longer be open for hire. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Help make it more accurate by adding yours. Because transformation takes a workforce. Alight Solutions hiring Customer Care Representative -Absence New York Equal Pay for Equal Work Act Statement. We want you to join our company with 25 years of industry experience. Alight also offers a comprehensive benefits package. AS A CUSTOMER CARE REPRESENTATIVE, A TYPICAL DAY TO INCLUDE THE FOLLOWING: * Handling a high volume of inbound calls from our clients employees as well as conduct outbound calls for follow up as required, * Greeting the employee, answering concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and/or human resource related services, * Processing transactions such as, but not limited to, health enrollments, tax updates, direct deposit updates, 401k withdrawals or contributions, and retirement elections, * Utilizing your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service with appropriate empathy statements as needed, * Recognizing/acknowledging the need for additional research in order to resolve any issues reported by the customer, and handle this casework throughout shift, * Accessing customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight Solutions policies and procedures. Customer Care Representative, Human Resources - Texas Virtual (Work Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! Visit the company website to obtain information on the company and review the job description prior to your interview. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This program provides you with the foundation you need to lead to a path of success. #beAlight We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Key Duties & Responsibilities. Apply for a Alight Solutions Customer Care Representative, Human Resources - Virtual job in Miami, FL. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. At Alight, we are reimagining how people and organizations thrive. Health insurance is either BCBSIL or Kaiser depending on where you are located. 2023 Alight Easy 1-Click Apply. Customer Care Representative, Human Resources - Tallahassee, FL. job at Alight Solutions. Please enter a Name and Password so you can update your Job Alerts in the future. You're able to quickly input and retrieve data while working with the customer on the telephone. Mid Level Customer Care Representative, Human Resources - Virtual The mission of our customer care teams exemplifies the need for human understanding. Reimagining how people and organizations thrive. Alight Solutions Customer Care Representative Reviews Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing We learn from one another, champion progress and challenge the status quo. This job was posted on Sat Jul 11 2020 and expired on Wed Jul 15 2020. Interested in Workday positions? To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. View similar Customer Service / Guest Services jobs below. Bilingual (English/Spanish) Customer Care Rep - Virtual. * Able to work independently and to adapt to a rapidly changing environment Seasonal Customer Care Representative at Alight Solutions Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. Join our team. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - Our story starts with a simple, universal truth: Every business is a people business. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The CCR1 is responsible for meeting Service level expectations while scheduling appointments, answering employee questions, processing QLEs, and providing technical support for employees that contact the center. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Aanchal Dhillon - Customer Service Representative - Alight Solutions A customer care representative's salary covers health benefits, transportation, housing, and other related benefits. Alight Easy 1-Click Apply. Get hired today! Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. * Access customer accounts and product information, by toggling between multiple screens and systems, to provide accurate answers and support within the parameters of Alight's policies and procedures. Account Executive, Key Accounts Alight Solutions Jobs, Applications Developer Alight Solutions Jobs, Associate Consultant Alight Solutions Jobs, Customer Care Representative Alight Solutions Jobs, Senior Client Manager Alight Solutions Jobs, Senior Operations Analyst Alight Solutions Jobs, Solutions Architect Alight Solutions Jobs, Technical Business Analyst Alight Solutions Jobs, Alight Solutions Customer Care Representative Jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia You will be notified during the hiring process which checks are required by the position. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. * Demonstrate a positive attitude, self-awareness and embrace feedback At least 4 years of customer service experience, or a combination of education and experience: High School diploma and 4 years of customer service experience, OR, Associate's Degree and 2 years or customer service experience, OR, A self-starter with excellent communication skills (verbal and written) and the passion to provide the highest level of customer care and satisfaction, Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, Ability to receive and immediately apply constructive feedback, Ability to multi-task using several Windows applications at once while assisting a customer on the phone, Flexibility to work a specified shift and extended hours as necessary, Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, High School diploma plus equivalent years of related industry experience. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. The mission of our customer care teams exemplifies the need for humanunderstanding. Customer Care Representative - with Growth Opportunities at Alight today! Location View Job description, benefits and responsibilities. Livelihoods Assistant at Alight Uganda - Jobweb Uganda Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. 105,000+ Customer Care Representative Jobs in United States (2,701 new) Customer Service Representative Tesla Tampa, FL Actively Hiring 1 week ago Customer Service Representative, Work. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. Customer Care Representative - Open to Alight Alumni Only at Alight Alight Customer Care Representative jobs - Indeed Cons A Customer Service Representative also handles concerns, complaints, or other issues. View Job description, benefits and responsibilities. * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. Alight - Customer Care Representative We are brave in spirit, act decisively, learn quickly and get it done. Alight Solutions Easy 1-Click Apply. Customer Care Representative, Human Resources (Charlotte, NC) job At Alight, we believe a company's success starts with its people. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Alight believes diversity should be visible, valued, and sustained throughout the organization. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. Learn more at . Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Customer Support Representative Salaries in the United States for Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. Customer Care Representative, Human Resources - Virtual job in Bowling Green, KY. View Job description, benefits and responsibilities. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. The estimated additional pay is $2,234 per year. * Greet the employee, answer concerns and questions, educating them and solving complex issues relating to their health care benefits, 401k savings, life benefits, retirement plans, leave of absence, payroll and human resource related services. Job Details. View Job description, benefits and responsibilities. Averages based on self-reported salaries. Customer Care Representative, Human Resources - Virtual Job in This training will take place during the first 5-weeks of your employment, and the hours are full time. . As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience.
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