Sucks for them, I was going to buy a matching couch and loveseat from there, now I will look elsewhere. In the end, I would not hesitate in coming here again whenever I decide to make more upgrades down the road. Chair cost $1900 and lacks quality and craftsmanship and literally falling apart! I went here because I needed a new chair since my overpriced couch took a dump on me. They won't stand behind their product and refund my money so we are having to go to court. This is not your grandfathers La-Z-Boy design. we bought a lay z boy electric couch and love seat three years ago. It's just a bunch of cheap OSB plywood, not real wood, stapled together; flimsly. Patty knows how to treat a customer. I just updated our recliners and the quality has gone down hill quite a bit and I am very unsatisfied with the purchase. The first fixer (1 month wait) was a non-show. Their furniture is available in over 300 showrooms worldwide, including Canada, Europe, Asia, and the Middle East as well as most major American cities. Sarah had Wednesdays and Thursdays off, but another agent told me that it would be delivered on the 19th. We were very impressed and purchased everything we needed with the help of Joe, who was very informative and professional. First Available Appt Was 5 Weeks Later. I sent pictures of both sets of furniture with mywritten issues. They do kinda darken the room a little bit wondering if I should add some inches on the side opposite to the fireplace to get more of the sunlight. They really work on pleasing you. Best home furnishings vs. Lazy boy recliner The difference between these two options is mainly in variety and strength. At that point I was told that the delay was because of the changes I had been making in the schedule, which I had most certainly not done! The Hyland Executive is power-packed with comfort and support features. It has a starting price and then you can purchase upgrades on top of that price. I suppose that couldbe from England or the transport or the delivery. He then lied about the transaction, and indicated I was willing to accept an "open box" item - even though I had said the opposite in my e-mails to him. I've always liked the massage recliners, but just can't bear to have one in the family room. Minh spent quite a while with us picking and choosing and designing. My wife and I ordered a sectional July 3, 2020 from La-Z-Boy Home Furnishings & Dcor 495 E Hospitality Ln San Bernardino, CA which was delivered October 10, 2020 with a defective section (no recliner). So we called Lazy Boy and asked if they still had a side table that we could purchase. Received a callback and the man advised that the price would be $487 and take 5-6 weeks to get the fabric!! The units are now no longer under warranty and La-Z-Boy's service department offers no help. We bought two Lazy Boy recliners in 2001. The sofa was damaged on delivery. Plus, they don't look like recliners. it means two possible things; the store knows they have a good product and they won't lose money the rare time they have to service them, or that the manufacturer reimburses the store for the same reason.Best and flexsteel are not the end all list but the 2 best in my personal experience. So many fun choices with such comfort. THIS IS A WARNING TOFURNITURE BUYERS. 3-position locking legrest for added safety and support. I can't stand high pressure sales people but this was just the opposite . It's not the overstuffed, traditional La-Z-Boy. Meanwhile, I had no chair. However the purpose of this review is to sing the praise of one particular sales consultant there: Kelly Strickler. This adds no cost to our readers and helps us keep our site up and running. Most Lazyboy styles come in a tall man's version. The manufacture warranty is 1 year only.. Don't let them tell you this will last 30 years like they told us. Were now over 13 months and LazyBoy cant tell us when chair will be delivered. I wish this kind of customer service would be found everywhere I need to shop. He was extremely knowledgeable and kind. My husband is an Engineer, and he said the construction was great. Patty is friendly, helpful, and not pushy. However recently Kelly went above and beyond the call. Locking Three-Position Footrest. Great customer service. He told us about the house he was at before ours, where the furious customer picked up the faulty recliner and chucked it across his living room. Sadly, the yoyo's delivered the wrong chair, [they said the box was mismarked, & this had happened before], & we wanted the right one delivered. Purchased a dual recliner PLUS the extended warranty. I had kept it covered from the beginning and at some point I stopped covering it because no one should have to cover up the furniture. My husband and I are the only two people living in our home. We still have a Lazboy reclining chair that we bought nearly 30 years ago and which is in great condition! He directed me to a few recliners and outlined why la z boy is one of the better manufacturers. These brands sell living room, dining room, and bedroom decor, though La-Z-Boy has options for kitchens and patios as well. If possible I would give 0 stars. Paid between $800-$900. We bought DH a power reciner by Palliser over two years ago. My two year old leather recliner is ripping on the seams and a spring has broken and punched through the leather in the back. She made it clean efficient and easy. But we now have to live with this. I called la z boy and told them of the problem and they said they would cover the parts but not the repair. Great price for a quality product-we shopped around! We have purchase other furniture from other stores in our area to find that they don't stand up as well as Lazy Boy. The only tine that I was given any updates is when I called the store and half the time they couldn't tell me anything. My wife was told to call the parts support team, the product support team, and the service center. La-Z-Boy is well-known for their recliners, but over the years, they have expanded to include much more, such as mattresses, sofas, accent chairs, loveseats, beds and bedroom sets, and more. She was very knowledgeable about each and every piece we looked at and ordered. lol. Lazy boy made me pay $150 for their "techs" to come out, they said it was flat and non repairable - no access to insert new foam. While Bassett focuses on polished modern, transitional, and classic styles, La-Z-Boy caters to the cozy and casual. No cleaning products have been used and the chair and it has had minimal use by one older person just sitting and watching TV., I contacted customer service whose only solution was to give me the number of an upholsterer and told me that we could pay to get it redone which would cost more than the original purchase, My advise - Do Not Buy La-Z-Boy leather furniture! We decided we wanted a matching side table to our coffee table. Very helpful and friendly, got me every discount he could. My furniture store said England would not allowthem to return it. Dave even arranged for me to pick up one of our chairs in store to save on delivery charges. Doug bozich was very helpful and understanding of our situation. Poor workmanship incomplete and stained. We moved and wanted a different color in our new house. The quality of the sofa is good, what we expected. POOR POOR QUALITY! Beautiful store, great selection, and Joe was very helpful, just a true professional, great experience all around! Most people who have commented on a particular brand and its durability have referred to furniture they've had for many years - a testimony of how reliable some of these brands were in the past. He was extremely patient and informative and helpful. Couldn't be happier with the service we received from Patty. The reason for one less star is for delivery. I would recommend Lazy Boy to my friends but also recommend to purchase the expended warranties due to the cost of furniture and the different options that are available. I've never waited longer than 6 weeks for furniture. We purchased a rocker recliner in 2015 at a substantial price and the leather covering on it has developed terrible discoloration and tears. I have had lazyboy furniture for many years. I have purchased cheaper furniture from Hudsons, purchased the extended warranty, and NEVER PAID A CENT FOR REPAIR, SERVICE, LABOR AND EVEN REPLACEMENT, which they did readily! They really take the work out of the experience! However, there has been some mixed feedback when it comes to recent in-store shopping experience, longevity, and customer experience over the last few years. The center front cushion of our couch collapsed in less than 3 years. The store was clean and organized. Customer service says they do not know when the part will be in. The experience dealing with La-Z-Boy has been awful from the start. She spent so much time with us. Nest place to buy in Modesto! I attempted to purchase a sofa from LazyBoy and after 5 months of excuses and dozens of emails and phone calls with customer service, I was finally forced to dispute charges and get a refund. Wow! The average price of a La-Z-Boy recliner can range from US$299 - US$4,000 depending on the fabric and upgrades you end up choosing. Lazy Boy is known for producing high-quality, long-lasting recliners, sofas, and chairs. This isnt a matter of supply chain slowdown. That is always appreciated when you get such excellent customer service! If you stop in ask for Joe, he was awesome! They came and replaced them no problem. She was helpful but not pushy. It looks like the recovery is as good as it is going to get. I guess it is just the style. 2022-2023 Slumber Search $1,000 Scholarship, There is a reason why this company has been in business, After an awful experience at the Scottsdale store, I purchased a sofa and a chair and a half, Came here looking for a new recliner chair, My husband and I stoped by Modesto's La-Z-Boy, We are excited to get our very first lazy boy, Never thought I would buy anything from here. Just like their recliners, chairs, and sofas & sectionals, La-Z-Boy's ottomans are customizable, so you can choose the exact fabric/color to perfect match and complement your other pieces. Best furniture buying experience! Lesson learned; LAZ Y BOY is a waste of money. Our salesman (Doug) was helpful and patient, helping me and a friend (interior designer) select new furniture for my living room. Waste of money. I wish I could send it back and start over. They refuse to take back. I guarantee you this, I would have spent more time looking if it wasn't for t h is. Would have been better off buying cheap wicker chairs from Big Lots and just replace them every two years. After looking at many furniture stores, the quality does not compare. I paid over $2000 for a recliner in 2018. So I called the store and asked for the person and the receptionist stated he was at a different location and transferred me to the warehouse which only has an automated phone system. I didn't think so much about it at the time, but I wish I had. So begins days, weeks, months, HOURS of trying to call these people, getting hung up on, told to call someone else, ETC. I work with Patty when I shop at La-Z-Boy. (they are both on carpet) Mine is also much noisier than my wife when I put it down. When searching for quality reclining furniture for your home, one of the best brands to consider is Southern Motion. The service person noted the defect immediately. Patty was extremely professional, warm and kind. Very impressed with customer service today! I understand that there is a general slow-down of furniture orders due to the current supply chain issues. It's not the furniture of our past fondly remembered. I will gladly buy it a new dress every 10 years or so :^). My old chair with wearing upholstery, I will miss but it's time.. But I had a great experience here, so good I may come back! Browse the largest selection of top-rated furniture, mattresses and accessories. We use them constantly and have no complaints. The BBB shows 32 complaints about this company for various reasons. (Wow, real leather on a sofa is not cheap! It's the first time I had bought anything from Lazy-boy, and I will never shop there again. I now have to drive to the store to talk with a person. I think lane is best.Lane is a branded company of furniture world.They provide best quality and service. I just checked and Crate & Barrel has some fabric recliners. The only redeeming feature is they do have good recliners. After the sale we had poor customer service and for what should have been handled at the salesperson level we had to go to the district manager level to get many of the basics such as furniture arrival and delivery done. I decided that it was finally time to make an upgrade. $3500.00 and a reasonable 30 days later mysofa and chair were delivered without the decorative nails/tacks, a backcushion 1.5" shorter than the other two back cushions on the three cushionsofa, back cushions attached so high on the back of the sofa frame that thecushion bottome bowed upwards and did not meet the seat cushions. Behind their product and refund my money so we are having to go to.. Feature is they do have good recliners to call the parts but the! 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