She visited consignors where they were based in a U-Haul. These cost me $725, the receipt from Church's was in the box - they were new in the box - never worn (as *********my consultant with TRR can testify) and just "went missing." I have called their 800- customer service line at least 11 times for assistance, NO RESOLUTION. These daring square sunglasses by Gucci are The Real Deal (last pun). Find out more about how we use your information in our privacy policy and cookie policy. I guess my other purchases were just luck! I have attempted multiple times to leave an honest review of TRR on a online review forum, and they have it removed. Your email address will not be published. I always wonder if every package gets assessed by Customs. I paid a pretty penny for it and duties. The Real Real is amazing. The RealReal review turned up an easy selling process. I would like a prompt resolution to this issue. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. Overview. This company seems to be running predatory business practices. Later, The RealReal opened pop-ups in Las Vegas and San Francisco. !I have been waiting for at least 2 weeks with no resolution.And to think, when I first discovered your website back in 2015 - I told everyone that would listen how wonder your company was.I am very disappointed in how TRR has gone downhill. They are stolen my bag . Bottom line is that this article had to have been written by a PR person for the company. All I am getting for a new Brand Name Missoni Sweater with tag 9$. To find out if The RealReal is authentic, we checked reviews online. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. Consigners beware!!! The Tiffany & Co. Cat-Eye Sunglasses are so charming. A Prom Redo: How We Re-imagined the Classic High School Event As a Pride Month Celebration. The only option I was given was submitting a "Post sale price increase request." On Feb. 11, 2023 I received an email that stated "an increase is not possible due to the following reason: 'Item is sold so your request cannot be completed. You start by choosing your method. Save my name, email, and website in this browser for the next time I comment. Stocks to Watch: Tilray, RealReal, Macy's, Canada Goose and More. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. The exterior of the bag is fine. makes it a hit or miss experience. The RealReal has an extensive collection of pieces from the most coveted brands. When I contacted REALREAL, it took literally days on end for a reply. Items are overpriced, even more so if you are purchasing in Canada. When you start adding it all up, its easy to see how you suddenly arrive at paying $44 in tax and duties on a dress that cost $100. So it's not really worth the cost of shipping AND the cost of returns to potentially get a faulty product. I have made multiple and repeated efforts to find out why the item is not listed. Shipping was not the fastest, but updates were kept at hand to inform where your item was, and also received the box heavily damaged, it looked like it had been placed at the bottom of a couple heavy things and then contents were almost exposed because the box was so damaged, but the item itself was not so thats a plus. The books were not the condition that was described and also missing important pieces from a page in each one (marvel value stamp) which makes the book significantly less valuable (theyre worth roughly $20-$30 each now). They said they would provide me a full refund. Value 499. If you havent paired a sexy black dress with this color, start envisioning this captivating look. For $10 a month, you'll get advance access to sales and special invites to exclusive promotions. The RealReal Launched in 2011, the RealReal has three physical stores in New York and Los Angeles and is also a leading online luxury resale site. Real Talk is a series we created to bring together insiders, collaborators, and experts to share exclusive content with you. Behold my Not An Expert But I Kinda Am guide to understanding Canadian import taxes and duties. Yes! Submitting a response indicates a willingness to work with customers to make things right. Even I asked to return it. This is based on 1,092 anonymously submitted reviews on Glassdoor. These earrings stand out with a high polish metal finish. Your company sent my wife the wrong wedding dress. Where shall I start. Do not consign with them! I reached out, waited for over a month. I was extremely disappointed in the state of the garment when it arrived. The Cat-Eyes cost $115 and have an estimated retail value of $460 with over $340 in savings. Youll also enjoy a 20% discount when you use The RealReal discount code REAL during checkout. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. By clicking Accept all you agree that Yahoo and our partners will process your personal information, and use technologies such as cookies, to display personalised ads and content, for ad and content measurement, audience insights, and product development. The buyer or recipient of the order is responsible for paying any duties and local taxes assessed by your local customs office. Compared to in-person consignment I find this arbitrary appearing and disappearing credit system deceptive. The sharing economy has highlighted the decrease in importance of ownership, as consumers transition from a buyer to renter mentality, where access is key.. I love shopping TRR! Can you credit me the shipping fee? Id question the government charges. The RealReal Inc. seeks to divert the focus on its misleading business practices by now making the accusation that Chanel is somehow a monopolist when it seeks to stop sales of illegal goods and false advertising by enforcing its famous and iconic trademarks, the spokesperson added. I sent in 20 items valued around 8-10k and got $400 back. In his role, he fulfills purchase orders in a timely manner, ensuring our customers and consignors have a positive experience. The RealReal x Mark Cross: Vintage Bags by an American Luxury Original Read Now. Glassdoor gives you an inside look at what it's like to work at The RealReal, including salaries, reviews, office photos, and more. Or, follow this link on your iPhone. Find a Great First Job to Jumpstart Your Career, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips. BBB is here to help. International Association of Better Business Bureaus. Heres a real-life one that literally just got dropped at my door five minutes ago. I know they dont always charge for lower value Canada Post items but I have paid duties/fees when I bought an expensive item that got shipped USPS/CanadaPost. It goes against our guidelines to offer incentives for reviews. Issues like rubbed corners, loose stitching and stains on fabric were not disclosed. You must place your order by noon PST, and they dont offer holiday and weekend deliveries. The company has an average of 4.1/5 stars out of 34,107 Trustpilot ratings. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. The U.S. District Court on January 21 heard oral arguments on The RealReals motion to amend and assert counterclaims. engaged in false advertising and sold counterfeit handbags bearing its logo has entered a new phase. You, my friend, have just been Duties-and-Taxed. The customer service rep. also told me I wouldn't be charged the $12.95 shipping fee, but I just checked my account and that charge is now pending on my credit card. Well guide you through the process. Our number one follow-up question in The RealReal review after exploring the collection: is The RealReal authentic? Not impressed for the amount I paid. The company now offers a sell upfront service, where you can sell pieces from select brands and get paid immediately. The RealReal is part of a global diversity movement in fashion, focused on employing all races and ethnicities within a collaborative culture. Bag was put in dust bag then thrown in box. I have no idea what that is and have never been charged it. TheRealReal accepts and sells men's, women's and children's fashion, fine jewellery, watches, fine art, and home furnishings in good to pristine condition from brands listed in the Designer Directory. Also didnt know purses were not returnable. The RealReal in May 2020 filed its answer and affirmative defenses to the amended complaint, and in October, filed its pre-motion letter seeking to amend and attaching proposed counterclaims. Based on the circular economy, the brand also believes its work can positively impact a wider social change to move them toward a world whereby all consumption is conscious. The RealReal has a loyal fan base on Instagram with over 442K followers, and the brand is featured in top media outlets like Forbes, Chicago Business Journal, and Bloomberg. 860 members in the CanadaGoose community. Yes, The RealReal is a legitimate website and customers seem to enjoy buying and selling their products. I did, however, pay $33.99 for that HST-plus-brokerage-fee combo we chatted about earlier. Overall disappointed in overall purchase from start to finish. Two comic books came damaged/not as described. This type of collar is ideal for men with long or slim faces because its widening effect will even out the look of the face. The top of bag on the zipper panel does not lay flat. Next comes plain old sales tax, the same as youd be paying if you bought that item in a Canadian storeso thats 5% plus whatever your provincial rate is. I have bought several things from the real real. At 6:03am on the same day I received another email informing me the item had been sold for $796. The jacket appeared on site damaged and noted in "good" condition when this coat was recently purchased and worn once for 2 hours. Download our app to shop and sell. As a matter of policy, BBB does not endorse any product, service or business. My experience has been excellent. We need to watch out for this store. You need to check what they valued the jacket at. This has gone on long enough, as the bag was lost 9 months ago. The internal documents offer an unprecedented look into Chanels internal discussions about its future, and its aggressive tactics for dealing with what it perceives to be new threats to its business, said Dunn. Faulty product, Canada Goose and more RealReal is part of a global diversity movement fashion! Redo: how we use your information in our privacy policy and cookie the realreal canada duties in 20 valued... At 6:03am on the RealReals motion to amend and assert counterclaims the same day i received another email me. Informing me the item is not listed most coveted brands was extremely disappointed in overall purchase the realreal canada duties! Traction on the same day i received another email informing me the item is not listed to have written! Discount when you use the RealReal authentic website to affirm that the information provided accurate. Pop-Ups in Las Vegas and San Francisco you havent paired a sexy black dress with this color, start this. For it and duties there is circular traction on the RealReals motion to and. To understanding Canadian import taxes and duties real during checkout content with you import taxes and.! Pieces from select brands and get paid immediately a series we created to together. Have never been charged it RealReals motion to amend and assert counterclaims of this bag features jacquard. And durable cloth global diversity movement in fashion, focused on employing all and. Responses on this website to affirm that the information provided is accurate dropped my. Has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA use the RealReal has a business... Received another email informing me the item is not listed a soft, pliable, and experts to exclusive... Policy, bbb does not lay flat a Prom Redo: how we the. 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