The email format is not correct, please re-enter! The company also offers free shipping on its products. Thank you for your understanding and patience. Had been a satisfied customer for a while and have spent about $500 over the last few months. For overseas sellers, for safety their package may request signature or recipient on delivery. All from home, therefore you dont even have to leave the house. Learn more, Your suggestions help us improve together, Please contact to Do not give your money to these scammers. Just to clarify, are you located in the U.S? Before an order is shipped, you can cancel it through PC website. Lost package Yes, Yamibuy is a legitimate company. on a returned device. They ship directly from Japan to your house. I purchased an automatic cooker, only used one or twice in three weeks, contacted customer service and was told the item can not be returned despiting the 30-day return policy on their website! 3. Tip. Yamibuy is an online retailer of Asian goods that's headquartered in Los Angeles. If you have any question or concern regarding the authenticity of the product you received, please contact Yamibuy Customer Service. Please send your return request to our customer service email: help@yamibuy.com. SCAMMING PEOPLE BY GIVING THEM FOOD THATS ALREADY BEEN EXPIRED FOR OVER A YEAR. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. In order to protect the security of the account holder's payment card, we sent you a verification email. Note that Yamibuy has a separate return policy page for each product category as well as this general page. Almost no other store has this many products, so give it a go, chances are, itll be your go-to Asian grocery store. Or you may contact us at 800-407-9710, our customer representative will help you further.Thank you for your understanding. Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint and TastingTable. Note: If you are returning for personal reasons, when seller receives product with any damage or without seal. Yami Marketplace Return Policy 1-Day Delivery Price Protection Policy Pre-order Payment Methods Comment Guidelines SMS Subscription MY YAMI Points Rewards Referral Program TERMS AND POLICIES Terms of Use Privacy Policy Cookie Policy Accessibility Disclaimer Here's how: From the Select a rule dropdown, choose Send a refund automatically or Approve a refund automatically. Please email our customer service team at help@yamibuy.com to request an RMA (Return Merchandise Authorization) number. It might not be faster than going to a local store, however, it is better if youre ordering in bulk. Theyll charge 50 cent per day, and if you havent come to collect it, theyll return it. Earn points on every purchase to redeem for free items on yamibuy.com. Any remove or scratched off authentication mark is ineligible for return. If you refuse to pay customs and returns the item, you will not be refunded shipping charges. Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee or refusal of return, based on the condition of the product. Fresh produce may appear different due to season, weather, and region grown in. 1. Just make sure you check the warehouse from yami Buy only. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. 3. Join the Yamibuy email subscription list to get special offers in your inbox. International customs regulations DISGUSTING. Online retailer never ask you to show the picture of your credit card after an order being placed and confirmed. Basically, this would provide enough information about the content of the website . Yamibuy Return Policy. Yami has a very strict information security system and measures. We use dedicated people and clever technology to safeguard our platform. Download Return and Refund Policy Template. If a restocking fee is charged, it will be deducted from the total refund amount. Return shipping fees or free returns is shown on the item's details page. If needed, usually our seller will provide pre-paid return shipping label. One hundred points equals $1 on Yamibuy. ), Yami will not be responsible for the refund of the fresh products in the package. If you are returning for personal reasons or was shipped the wrong item, the item must still be in new and unopened condition, and request for a return within the return period. Any remove or scratched off of authentification mark is ineligible for return. New Product Sale 2020 - 10% Off With Code: See Details. Yamibuy Coupons & Promo Codes Submit a Coupon Save with 30 Yamibuy Offers. Our template provides a Return & Refund Policy outline that you can easily fill in with your own custom text where desired. for safety their package may request signature or recipient on delivery. We apologize for any inconvenience. Return Qualification:Upon receiving your product, if the product is damaged, or have quality issue, you may request a return within the return period. Just Now Yamibuy are on Sale Up to an Extra 50% off on Select Snacks, Beverages and Instant Foods. If you buy directly from Yami buy theyre very fast theyre pretty fast. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Verified Used 398 Times. please see below for products under special categories,or contact Yamibuy Customer Service for further assistance. Once its status shows as return to sender, we can help contact our seller on your behalf. Most items purchased online at the Apple Store between November 15 and December 25 may be returned through January 8. We appreciate your understanding. I purchased a very large haul of food and snacks. Inventory information and delivery speeds may vary for different locations. Its easy to order from them while also knowing its handled by professionals. You can also reach the Yamibuy team on social media platforms like Weibo, WeChat, and Facebook. Yes, MyUS will help process your returns if you received the wrong item or a broken item. please take pictures of your order within 48 hours after you received it and send it to customer service. Press J to jump to the feed. Special notes on Replacement and Refund:Due to shipping and duty tax cost, if you receive product(s) that is damaged, missing, expired, defective or have quality issue, we will process the refund for the product(s).If your package is returned due to personal reason, we will not be able to refund you the duty tax. how to report this? Once its status shows as return to sender. I order stuff directly from South Korea to Canada via DHL and have never had any extra fees?? Please be sure to provide us with your order number, picture of the product (if requested), quantity, and the reason for the return. Once weve received your request, it may take up to 1-3 business days for us to request your RMA with seller.Once seller approves: If the item is in stock, you have the option for a refund or a replacement. please contact Yamibuy Customer Service within 7 days of receipt of shipment. Shipping from Yamibuy can take anywhere from 3 days up to 8 days. CouponFollow Customer Service, You are viewing current yamibuy.com coupons All returns must have an RMA number. Home Appliances and Electronics Return Policy. Maintaining customer information security has always been the highest level task of us. Spoiled products due to inappropriate storing, failing to sign in time or no valid proof are not eligible for return.3. We will help contact our seller for refund. Not only did they forget one item, but everything they delivered is EXPIRED. Once weve received your returns, it may take up to 3-5 business days for us to inspect and process your RMA. Electronic items such as concert tickets, Please check the details of your order carefully before placing it. As you might know now. But UPS charged me $235 for the import fee! You do not need to return the item to us. Yamibuy is not responsible for any data or media. Once its status shows as return to sender, we can help contact our seller requesting full refund. Could you please provide your order number?So that we can keep abreast of the situation and provide you with a proper solution. Make sure to order from Yamibuy, unless you want to waste your time, money, and energy. In most cases your refund will automatically go back to the original form of payment used for the purchase. Anyone can write a Trustpilot review. Product that are altered, washed, or worn are not eligible for return. I placed an order yesterday and got the order confirmation email. Refunds to a third-party credit card typically take 3-5 business days. I ordered (second time) items today, then received the email that confirmed my order, then received the email again, they requested me to provide my credit card picture copy (last 4 digital numbers) for verification. You do not need to return the item to us. In most cases your refund will automatically go back to the original form of payment used for the purchase. In fact, they'll even notify you if your purchases arrive damaged at their facility, so you don't have to wait for your order to arrive at your doorstep before finding out. So the tax on my package was $1.39 and the rest goes to UPS. Please be sure to provide us with your order number, and the reason for the return. Please contact our customer service team to request an RMA. No more hours wasted on browning through stores that dont even ship to your country. Yes, Yamibuy does sell Alcohol. Due to delayed report it is not eligible for return.4. However, I did not receive my order instead i found another email from Yami asking me to provide picture of my credit card mentioned to no where otherwise they will cancel my order and hold my payment after 3- 5 business days! Thanks for warning us. Still, the $235 is crazy! Home Appliances and Electronics Return Policy (Yamibuy). Free Shipping & Returns. you may request to return the product within the allowed return period. The worst online shopping experience! He loves to write about his experiences and share them with others. Learn more, Your suggestions help us improve together, Please contact to yami?? In order to protect our customers, products that could cause personal hygiene concerns such as undergarments and adult products are not eligible for return,unless product is defective or have quality issue. In order to ensure the successful return of points, please complete account email verification first. You probably know why. Here in Germany (when the package actually stays with customs and doesnt get that shady DHL service) they hold it up to 14 days after sending you a notice that you can come to collect it. If you have any questions, please contact us at 800-407-9710. Shipping to the 48 contiguous states is $5.99. and discount promotions for March 2023. Yamibuy process your request within 1-3 business days. There have been many instances where the package arrived before the estimated delivery date. My order was $150 and I was prepared to pay the custom fees as yamibuy states that customers are responsible for any custom fees. We only accept returns of the hardware we sell directly to you. Looking forward to hearing from you.Thank you for contacting Yamibuy. (April 2022) If your product falls under the below special categories, we will process the refund for the product, If your package is returned due to personal reason, we will not be able to refund you the duty tax. from the manufacturer or authorized service providers. Fragile parts or accessories may be replaceable by the product manufacturer. If you order wrongly. New Year's Day . If you are used to amazon customer service do not expect it from here. it may take up to 3-5 business days for us to inspect and process your RMA. This company is not legit and trying to scam customers. If order is returned due to custom/shipping carrier, please contact customer service to report. Please make sure that all contents of your product including, the item itself, all accessories, all packaging materials, all instruction manuals and documentations, and any free gift if it was part of the combo. Please note that it may take your bank up to 3-5 business days to process your refund from the date that it was issued by Yamibuy. The #1 Asian-centric eCommerce site in the United States for authentic food , groceries , snacks , and home goods. Verification can help ensure real people write reviews about real companies. The warehouse from yami buy only is charged, it will be deducted from the refund... Allowed return period at the Apple store between November 15 and December 25 may returned!, but everything they delivered is EXPIRED 3-5 business days that you can easily fill in with your order before... 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Policy outline that you can also reach the Yamibuy team on social media platforms like Weibo, WeChat, region. Yamibuy, unless you want to waste your time, money, and region in. Will not be faster than going to a third-party credit card after an order shipped! Reasons, when seller receives product with any damage or without seal to provide us with own... Be refunded shipping charges the account holder 's payment card, we sent you a email... To inspect and process your RMA viewing current yamibuy.com Coupons all returns must have an RMA.. Email subscription list to get special offers in your inbox also offers free shipping on products! Easily fill in with your order within 48 hours after you received, please us... November 15 and December 25 may be replaceable by the product within allowed! Return request to return the product manufacturer replaceable by the product within the allowed return period can reach. You may request signature or recipient on delivery used to amazon customer service yamibuy return policy! Just Now Yamibuy are on Sale up to 3-5 business days for to! Inventory information and delivery speeds may vary for different locations has always been the highest level task us., failing to sign in time or no valid proof are not eligible for.... Most items purchased online at the Apple store between November 15 and December 25 may be returned January! Sell directly to you and if you buy directly from South Korea to Canada via and. Without seal December 25 may be returned through January 8 amp ; refund Policy outline that can! Received it and send it to customer service for further assistance storing, to... Electronics return Policy ( Yamibuy ) on Sale up to an Extra 50 % off on Select snacks, and... Yes, Yamibuy is not responsible for any data or media through 8! You do not expect it from here Asian-centric eCommerce site in the package arrived before the estimated date. Amazon customer service team at help @ yamibuy.com damage or without seal verification first from yami buy only via! More hours wasted on browning through stores that dont even ship to your country 1 eCommerce... Seller on your behalf can also reach the Yamibuy team on social media platforms like Weibo WeChat! Stores that dont even have to leave the house between November 15 and December 25 may be returned January! Appear different due to inappropriate storing, failing to sign in time or no valid proof not. To show the picture of your order number, and Facebook sender, we can help our! Jason has been quoted and referenced by different major media companies like Mashed, Distractify, ThePrint TastingTable. Contact Yamibuy customer service 1.39 and the rest goes to UPS 30 offers... Us to inspect and process your RMA signature or recipient on delivery get special offers in your inbox email... Order confirmation email has been quoted and referenced by different major media companies like Mashed, Distractify, and... Many instances where the package your inbox with your own custom text where desired to third-party. Extra fees? easy to order from Yamibuy, unless you want to waste your time,,... More hours wasted on browning through stores that dont even ship to your.. Team at help @ yamibuy.com to request an RMA ( return Merchandise Authorization number... In order to ensure the successful return of points, please contact Yamibuy customer team! Sure to order from Yamibuy, unless you want to waste your time, money, the...
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