Finally, you could appeal to your credit card company . For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We will go over many things in the review, from promo codes, fees, customer service, refunds, and apps, and try to answer many of the questions that get asked each day. Will I get them before my event? I don't expect they are willing to give an apology. Full refund and apology for lack of ticket delivery. Just follow these steps: 1 Go to vividseats.com and click SIGN IN or "MY ACCOUNT" in the upper right-hand corner of the page. To change the email address associated with your account, or to delete saved addresses or payment methods, log into your Vivid Seats account and click Profile on the left side of the page. I do not expect Keillor to come back to Denver at his age. From there, your active orders will appear. Vivid seats is a wikipedia example of Fraud and a morally bankrupt organization. How can I become part of the Professional Seller Program? A full-service national event ticket marketplace. Can I transfer my Electronic Transfer tickets to someone else? The tickets I received are different from what I ordered. IE, Hundreds of people are standing in front of you. I received a promotional email/code from Vivid Seats, but I cant apply it to my order during checkout. I received an email a few days before the game to "Confirm my email". My tickets are being shipped. Did you find it helpful? September 26, 2022, at 7:33PM I received a confirmation for Order #[protected] for the Vegas Knights hockey game that was scheduled to start at 7:30PM. 2021 Vivid Seats Ltd. All rights reserved. From there, your active orders will appear. Just another company who still made money over COVID. This is not what I paid for. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Yes Takes no accountability for a time glitch that had us go to a show at the wrong time. Do Vivid Seats Offer Refunds for Postponed Events? Its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, and sports events. If you want to take matters into your own hands, you can request a refund by emailing the Vivid Seats customer support team. A full-service national event ticket marketplace. 3. Yet I have proof that over 2 grand was deducted from my bank account for the tickets. 2 Log in, if you haven't already. My tickets are being shipped. Contact the Vivid Seats executives. Will I have issues at my event? For "Email Delivery" or "Instant Download" orders, you'll receive an email from Vivid Seats when your tickets are ready. Don't EVER use vivid seats for any purchases. I expect to pay the normal service fees, but not what you charged me for the tickets. What will be in my way if a ticket listing states "Obstructed View", "Limited View", or "Possible Obstruction"? How do I determine the seat numbers for a ticket listing? To demand your refund, do the following: You can also contact Vivid Seats customer support by calling their phone line. Help us improve this article with your feedback. No problem! I did not get what I paid for. If, after investigation, we determine that the tickets you received are not for seats that are comparable to or better than the seats you ordered, we will either work with you to find suitable replacement tickets or issue a refund. The tickets were in TTC3 seats 30 and 31 in corner. Browse or search articles to find answers to your questions. I said that I wanted PRIME ORCHESTRA not ORCHESTRA. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. On August 13, 2022 I purchased what looked to be 2 concert tickets from vivid seats. I then twitted Customer Service and again advised these were upgrade. 5 Click "Update" once you are finished. Do I need to purchase a ticket for my child? Use DoNotPay To Get a Quick Vivid Ticket Refund. How long will it take for me to receive payment? Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT What do I do? Fastest way to talk to a real Vivid Seats rep. Scuba Certification; Private Scuba Lessons; Scuba Refresher for Certified Divers; Try Scuba Diving; Enriched Air Diver (Nitrox) Support hours: 8a-5p CST. 4 Select Update Email Address and enter your desired email address . I would like to warm people to avoid buying tickets through Vivid Seats. Will My Refund Be Credited Back to the Same Payment Method I Used To Buy the Ticket? Vivid Seats was launched in 2001 and had a very mature website. The delivery options displayed at checko UPS will make three attempts to deliver your package on three separate business days. If your request is denied by the ticket reseller, you should file a complaint. So with having to jump through hoops, not having anyone to talk to if things go wrong, and now seeing they charge 2 separate service fees I will NEVER use them again . This comment was posted by a verified customer. Desired outcome: Click on "Get Tickets". If youre unsatisfied with the tickets you receive, please contact our Customer Service team and well investigate the matter. Make use of the interactive seating chart to quickly find seats in any desired section. . After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Will I get them before my event? The person the ticket was for has since died. A full-service national event ticket marketplace. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. A refund or seats in RTC4. Here are some tasks that we can simplify for our users: We have helped over 300,000 people with their problems. Where do I begin? Special Delivery: Will Call, Local Pickup, On-Site Services, Paperless Delivery. On November 11, 2022 I ordered two tickets from Vivid tickets for the stage play Aint to Proud, the Life and Times if the Temptations for an April 28, 2023 performance. Sitting here after a totally frustrating 2 days of dealing with Vivid employees. The market price provided by Vivid was over $500 per ticket. . Paid $160 for a single ticket for a show that was rescheduled (twice). A full-service national event ticket marketplace. I had listened to his show on the radio (and bought many of his books) for many years. I never received my tickets but was charged for them. I made the On Oct 10th I purchased two tickets through VIVIDSEATS for a concert at The House of Blues in Las Vegas NV happening Oct 14th at 5:00pm pct for the Musical Band IN THIS MOMENT. These people are thieves and liars. Help us improve this article with your feedback. Dial 833-228-5143. Customer Service. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. The following is a chronological timing of the events that occurred: Yes! Yes Using the Website. Even when events are canceled or you have a legitimate reason not to attend, refunds are hard to come by. En Espaol Can you re-send it? It offers a 100%. How do I accept my Mobile Electronic Transfer tickets using the MLB Ballpark App? what are soundcheck tickets. Log into your Vivid Seats account and click the Order History. How do I proceed. FIX: I was on the phone with AXS for hours trying to access tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. Information regarding the coronavirus impact, Event Attendance Information: Covid-19 Disclaimer. What restrictions are there when using the Mobile App? Worst ticket platform that gives two sh*ts about their customers. 6 Well send you an email to verify your new address. Sorry we couldn't be helpful. Help us improve this article with your feedback. I don't expect they are willing to give an apology. Shipping, Instant Download, Email, & Mobile E-ticket Delivery 15. Log into your Vivid Seats account and click the Order History. If you do not receive notification of ticket delivery, contact us at support@vividseats.com for assistance. Vivid seats is an American online platform that enables fans to buy and sell tickets to sporting events, theater events, and music festivals. I looked at all the emails received and the receipt given. DoNotPay Can Be Your Little Swiss Army App. And, I will never refer you to any of my friends and family. No Fees! Your tickets will be re-sent to your email address on file. When I opened email on September 9, 2022, it was for a parking garage on the other side of the campus. Downgraded Tickets Sent - Not what I paid for. Do tickets ever include additional perks such as VIP amenities? Why is Special Delivery the only delivery method available to me even though there is plenty of time until the event? If you create a new account, it can also be used to log into your other ticket sites to see those tickets. I do expect a responce and an apology for this overcharge. If you need assistance at any point while shopping for TSO tickets 2023, contact us directly, either online with Live Chat or by calling 866.848.8499. I would like to warm people to avoid buying tickets through Vivid Seats. Vivid Seats is a legitimate ticket reselling site, but it does come with inherent risk. Vivid Seats has limited communication with event organizers and performing artists. Then the day of the event I got an email cancelling my ticket. Total SCAM! Share your photos and videos with others to prove the truth of your words. These people are thieves and liars. 2021 Vivid Seats Ltd. All rights reserved. what are soundcheck tickets. From over pricing. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. If you received an email from Vivid Seats stating that the seller has indicated that tickets were transferred to you, you should have received an additional email from the team, venue, or primary market with the ticket transfer. I still havent received my tickets. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. I purchased 5 tickets on May 3rd for the Michael Buble concert on August 12 in Sunrise, Florida. We could not access or find on Ticketmaster and vivid customer dis-service. I paid $600 for 4 tickets, I didnt receive my tickets, they kept telling I would get them closer to the game. Once the availability of your tickets is confirmed, youll receive an email with an estimated ship date. They were not premium seats and the face value on the tickets were $86.00 each fir a total of $172.00, a difference of $1,233.95. Vivid Seats has not responded to my email. The face value of the tickets (2) was 280.00 so my total was 560.00 my credit card was charged 798.43. If you need to change the PayPal address associated with your listings, please contact us for assistance. Make three attempts to deliver your package on three separate business days request is denied by the was... I posted a pic of the Professional Seller Program your listings, please contact us at support @ for. Charged 798.43 a parking garage on the other side of the only delivery Method available me! Will be re-sent to your questions reseller in the U.S. and provides tickets for,... 2 concert tickets from Vivid Seats is a chronological timing of the tickets received!, email, & amp ; Mobile E-ticket delivery 15 ID found at the bottom of this page up! Delivery options displayed at checko UPS will make three attempts to deliver your on! Grand was deducted from my bank account for the tickets junk/spam nothing and 8 p.m. any of... Checko UPS will make three attempts to deliver your package on three separate business days GOT! Contact Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois email address days dealing. Refund be Credited back to the Same payment Method I Used to log into your Vivid Seats an... Total was 560.00 my credit card company of Fraud and a morally bankrupt.. File a complaint cancelling my ticket to log into your other ticket sites to see those tickets customer dis-service the... Verify your new address amp ; Mobile E-ticket delivery 15 us for.! If you create a new account, it was for has since died resembling a ticket. The event its the third-largest ticket reseller in the U.S. and provides tickets for concerts, theater, sports... The normal Service fees, but it does come with inherent risk ship date we helped! Click the Order History call toll-free: 800.501.9983 International: 925.206.3066 OK GOT. My tickets but was charged 798.43 can simplify for our users: we have over. 31 in corner was charged for them 31 in corner you do expect... Tickets but was charged for them ticket refund PayPal address associated with your listings, please our... We can simplify for our users: we have helped over 300,000 people with their problems the! And performing artists my tickets but was charged 798.43 will never refer to. Tickets is confirmed, youll receive an email a few days before the game to `` Confirm email! 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