If you are currently taking Valsartan, a blood pressure medication, please clickherefor more information about an FDA recall. For iOS devices: athenaPatient requires OS versions 15.x or above. Dial 911 in the case of a medical emergency. Select the patient statement you would like to view. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content. If you tell us we can, you may change your mind at any time. Once you have activated your Patient Portal account, the Patient Portal Inbox will become the primary vehicle to receive important messages from your participating provider(s) and other personal medical information. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. Initially, athenaPatient will offer a convenient mobile solution for staying engaged with your care team(s) and managing your health. While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. Make a quick and easy payment online using the QuickPay Portal. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. You can file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting. As we provide your health care, we are required to maintain documentation of your medical history, current conditions, treatment plan, and all treatments given, including the results of all tests, procedures, and therapies. Yes. Why doesn't anything happen when I click "View Detail" or "View Receipt?". You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Patient Portal is a communication service offered as a convenience to our patients. From media mentions to relevant data-driven insights, this is the home of athenahealth in the news. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Cookies are used for system performance functionality. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. The industrys most adaptable, network-enabled suite of healthcare solutions. We may contact you for fundraising efforts, but you can tell us not to contact you again. For more information see: We can share health information about you for certain situations such as: We can use or share your information for health research. We can use or share health information about you: We can share health information about you in response to a court or administrative order, or in response to a subpoena. We have implemented technical, administrative, and physical safeguards, which are designed to protect your information from unauthorized use and access. Select an available appointment from the calendar. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason. Example: We give information about you to your health insurance plan so it will pay for your services. In this case, the athenaPatient app will show all data for all persons you are authorized to access and view. Please notify us immediately if you believe the security of your Portal account may have been compromised. This is because all messages that you send and receive in the Patient Portal are part of your medical record. We may share your information with our HIPAA Covered Entity Clients,your healthcare providers. After you verify your identity, the Patient Portal home will open. This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA). You can ask us not to use or share certain health information for treatment, payment, or our operations. The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. Drive higher patient satisfaction with services that support long-term engagement and improve staff productivity and happiness. We may say "no" to your request, but we'll tell you why in writing within 60 days. We will provide a copy or a summary of your health information, usually within 30 days of your request. From here, you can set up access via preferences for those you are a guardian or caregiver. You cannot permanently delete sent or archived messages. We reserve the right in the future to charge a fee for the use of Patient Portal. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Only test results which are considered appropriate for release will be accessible through the Patient Portal. This website and Patient Portal contain links to websites operated by other parties. Please. You have the ability to accept or decline cookies. This error occurs when there was an issue during the login process. . You understand that Patient Portal provides you with online access to some clinical information about you. You have given us your consent to share or use information about you; We believe that we need to share information about you to provide a service that you have requested from us or from your health care provider/ our Clients; We are complying with laws or responding to lawful requests and legal process or responding in an emergency situation; We believe it is necessary to protect our rights and the security of our Portal, or the rights of our customers or partners, or to avoid liability or violations of the law; or. For your safety and security, your session is about to be logged off due to inactivity. We were unable to save your data. The Patient Portal does not support your current browser and will prevent you from using the full site. You may exercise that option by checking the appropriate checkbox located at the bottom of the Billing Tab in Patient Portal under "Patient Preferences.". Please check periodically for updates. If you need to speak with the office sooner, please call the office directly. You may opt-out of receiving these calls on the "Contact Preferences" page, located under the My Profile tab. We are allowed or required to share your information in other ways . Build end-to-end integrations using our robust library of APIs, and market them to our healthcare network. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You understand that your health care team may send you messages, test results, and other communications via Patient Portal as authorized in the sole discretion of your physician. We may contact you for fundraising efforts, but you can tell us not to contact you again. Here you will see an option under Our Resources titled Feedback. While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. The patient portal now exists in Spanish. When you click the. trouble logging in, password assistance, access to family members information etc.) While we use state-of-the-art security, no system can guard against risks of intentional intrusion or inadvertent disclosure of information. To use Self Check-In through athenaPatient, your provider must have this feature enabled at their practice. Navigate to the Account screen by clicking Account in the bottom navigation bar. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. You can send a message to your provider(s) in a couple of ways: Navigate to the Test Results screen by clicking Results in the bottom navigation bar. How do I manage my saved credit and debit cards? Drive better RCM outcomes by gamifying your revenue cycle processes. For example, we may use the data collected through your use of the Portal so that athenahealth can: enhance the functionality of the Portal, perform data analysis, conduct and respond to audits, and comply with all laws, regulations, and law enforcement requirements; To inform you of the opportunity to participate in surveys or provide feedback related to your use of the Portal; To plan and execute security and risk control measures, like fraud and abuse detection and prevention for athenahealth or our Clients; We may de-identify and aggregate your data, for business purposes in accordance with our agreements with our Clients (healthcare providers) and applicable law; We may also use the data collected through your use of the Portal for our own proper management and administration. Indicate your contact preferences for different types of notifications. Just look for the Patient Portal link and click on it to be taken to the Patient Portal welcome page. You have the ability to accept or decline cookies. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. If such messages are made part of your permanent medical record, they will be accessible to our current and future staff members who are involved with your care. If you don't agree, don't use the Patient Portal. You may request a Patient Portal account for yourself. When you register for the Portal, we may ask you to provide demographic information including, but not limited to, the following: First name, Last name, date of birth, gender, email address, and phone number(s). The AthenaHealth Patient Portal is an online web-based application that allows patients to interact and communicate with their healthcare providers such as physicians and hospitals. Select the message type from the dropdown options based on the topic of your question. We reserve the right to report violations of law to appropriate law enforcement agencies and to pursue all other rights and remedies available to it under civil or criminal law. It is at your provider's discretion to make test results available. It is at your practice's discretion to allow online appointment scheduling. Tailor your athenahealth experience to your organizations specific needs with industry-leading solutions. Please try again in a few moments.? Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online. You can ask us to correct health information about you that you think is incorrect or incomplete. The Practice Entities have no control over the security or privacy practices of these external websites. Any questions, complaints, or claims related to any product should be directed to the appropriate third party. We can share health information about you with organ procurement organizations. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. We were unable to save your data. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA). If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. It is at your practice's discretion to allow online appointment scheduling. The Practice Entities disclaim any responsibility for, or liability related to, such third-party material. Ask us how to do this. By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. Select the payment you would like to view. Therefore, use of Patient Portal may not be appropriate if there is sensitive information that you want to discuss directly with your healthcare provider. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. Collect more of what youre owed faster with services that support billing efficiency. We reserve the right to change the terms, conditions, and notices under which Patient Portal is offered. Some of the material on our website and in Patient Portal is provided by third parties, and the Practice Entities shall not be held responsible for any such third-party material. This license expressly excludes, without limitation, any reproduction, duplication, sale, resale, or other commercial use of the website, Patient Portal, or any of the associated services; making any derivative of the website, Patient Portal, or any of the associated services; and the collection and use of user email addresses or other user information (including, without limitation, health information or any data extraction or data mining whatsoever). All other Portal support requests (e.g. We will let you know promptly if a breach occurs that may have compromised the privacy or security of your information. Ask us how to do this. See how we can help you coordinate care and engage patients wherever your organization falls on the risk spectrum. When an appointment is available for check in, you will see a button next to it labeled. Once there, you will see an option labeled Linked Portal Accounts. You can access it 24 hours a day, and it will help you with your needs. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. This information is used by us for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of Patient Portal. To respond to your inquiries and fulfill your requests; To inform you about relevant and important information about the Portal, provide to you communications from your provider(s)/our Clients, updates to terms & conditions, and policies, and other relevant administrative changes and information relating to the Portal; To pull requisite data to adhere to government incentive programs, including but not limited to, your health care provider's achievement of government quality programs through their engagement with the Portal; To improve the Portal offering to our Clients. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment. athenahealth is unable to respond to general support inquiries sent to this email address. The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). For technical issues with this website during normal business hours, please contact our office. Registered Patients; Doctors etc. We reserve the right, in our sole discretion, to limit or discontinue your use of Patient Portal at any time and for any reason, including, but not limited to, your use of Patient Portal on behalf of another person. By accepting these terms and conditions, you certify that you are authorized to open or access the account you are requesting and that all information you have provided to us is true and correct to the best of your knowledge. See how our technology and expertise can have you thriving from day one. If you have given someone medical power of attorney or if someone is your legal guardian, that person can exercise your rights and make choices about your health information. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. If your physician is out of the office or unavailable to respond, messages sent via Patient Portal may be routed to other authorized healthcare providers within our practice to facilitate a timely response to your request. We secure your personal information from unauthorized access, use or disclosure. Follow these instructions to reset your password. The personally identifiable information you provide is maintained by us on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. We plan to offer athenaPatient to all athenahealth customers and their patients soon. All communications between you and our health care team using Patient Portal are carried over a secure, encrypted connection directly into our electronic medical record. You can ask us not to use or share certain health information for treatment, payment, or our operations. Any active patient over the age of 13 is eligible to register for and use the Patient Portal. How do we typically use or share your health information? While you may receive email messages notifying you of new messages in your Patient Portal Inbox, these emails will not contain any personal health information. Were leveraging our technology and expertise to pursue our vision of creating a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all. You may not assign or transfer your Portal account or share your Portal login, password or any other credentials with any other person without our consent. All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. Get expert help improving clinical and administrative workflows and your organizations overall performance. You have the option at any time to revert back to receiving your patient balance statements as paper statements sent to you via U.S. Mail. It is your responsibility to login to your Patient Portal account and read the messages promptly. However, we are working on adding more features to the app soon. Cookies are used for system performance functionality. Maximize your revenue by collecting more of what youre owed, faster. We will provide a copy or a summary of your health information, usually within 30 days of your request. You cannot recover any other damages, including consequential, lost profits, special, indirect, incidental, or punitive damages. How do I view messages and/or responses from my provider? Feel prepared from day one with personalized assistance and live support. You will be notified if your Patient Portal service is discontinued. Navigate to your Patient Portal login page. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. We must follow the duties and privacy practices described in this notice and give you a copy of it. Shop for apps and services that integrate with our solutions to optimize your workflows and experience. or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider. Reporting adverse reactions to medications, Reporting suspected abuse, neglect, or domestic violence, Preventing or reducing a serious threat to anyone's health or safety, For law enforcement purposes or with a law enforcement official, With health oversight agencies for activities authorized by law, For special government functions such as military, national security, and presidential protective services. powered by. We can share health information about you with organ procurement organizations. Does the athenaPatient app have all the same functionality as my providers Patient Portal? It is at your provider's discretion to make test results available. Contact your provider's office and request a password reset email. Click the desired form. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We may charge a reasonable, cost-based fee. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. Please do not expect a response on weekends or holidays. athenaCommunicator empowers patients with tools that encourage them to take an active role in managing their health and clinical information. You can find the feedback form under the Profile screen. Share information with your family, close friends, or others involved in your care, Share information in a disaster relief situation, Include your information in a hospital directory. As a user of Patient Portal you hereby agree that you (and not the Practice Entities) are solely liable for viruses, worms, Trojan horses, cancel bots, and other electronic mechanisms designed to destroy or impair the functioning of computer systems already residing on your PC and/or mobile device. Build stronger patient relationships while improving the experience for everyone with self-management tools, improved patient communication, and reduced administrative work. For urgent matters, call 911. . For the best experience when using our site, please update to the latest version. Your Patient Portal service will be discontinued if you no longer have a primary care provider who participates in Patient Portal at your practice. We may share data with business associates working on our behalf to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. Please do not expect a response on weekends or holidays. Thank you for downloading athenaPatient! In case of a medical emergency, call 911. Meet the experts helping us reshape healthcare. If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. By using Patient Portal, you understand that not all of your medical record with us will be accessible through your Patient Portal account. Ask us how to do this. What do I do? . The Patient Portal (the " Portal ") is an Internet service, powered by athenahealth, Inc. (" athenahealth ", " our ", " us ", or " we "), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. The feedback form is an opportunity for you to share feedback on your experience with the athenaPatient app with our development team. Select the patient statement you would like to view. You can ask for a list (accounting) of the times we've shared your health information for six years prior to the date you ask, who we shared it with, and why.
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