As a no returns seller, I still get the option to accept a SNAD. If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or for original or return shipping costs. If the seller sends funds to the buyer to pay for return shipping, the seller will not be refunded the amount by eBay even if the buyer chooses to not return the item. document.write ('&cb=' + m3_r); In some cases, your response options may differ. if (document.context) document.write ("&context=" + escape(document.context)); Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Per the seller's return policy in the listing Learn more about our, A copy of the eBay order details, signed by the buyer at the time of collection. In the wrong place? What is even worse is that as a seller I cant even leave him negative feedback to alert other sellers of his actions. See our Partial refund guidelines for more details. Now I just have to hope he actually sends back the keyboard instead of bricks. If you have not had to deal with this in the past count your blessings as you got away with something that almost nobody else has except the Chinese (who they have so many partnerships with they will NEVER do anything to hurt them) and the select few very large . Thanks for being honest about this. You can either: - accept the return and provide the buyer with a return label. If we don't see any indication that the item is on its way after 15business days, we may close the return and protect you from negative feedback. if (document.mmm_fo) document.write ("&mmm_fo=1"); I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. In some cases, we may automatically accept a return request on your behalf. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. What is defined as damaged, faulty or how it is described can be completely different things to different people. Who is looking out for us ? If we're asked to step in to help, we may ask the buyer to return the item to you. Give a full refund:You'll issue a full refund to the buyer, including original shipping costs, and they'll keep the item. document.write (document.charset ? Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. Answer (1 of 15): You get a refund. eBay may hold the return request open for up to 35 business days after the date the return was accepted. In some cases, your response options may differ. Coverage, eligibility requirements, and exclusions. If a seller loses a chargeback they may be eligible for payment dispute seller protections. See our page on. Enter the amount you wish to offer the buyer. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. Carefully check the returned item before giving the refund. If the customer wants to return your item bad enough regardless of the real reason for the return. 01:47 PM Since they refunded you right away, you aren't required to return the item. am I required to pay for shipping? When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. Once eBay steps in, eligible sellers will no longer be able to issue a partial refund to the buyer, even if the item is returned used or damaged. View basket for details. document.write (document.charset ? And frankly, I'm 100% okay with that. Once you've accepted a return, the buyer should send the item back to you as soon as possible. For example, if an item arrived with a minor scratch,but the buyer is happy to keep it. Buyer's expect returns. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. See our Condition of returned items policy. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Once received, you will have 2 business days to review the returned item, accept a buyer's refund request and give the refund, or ask eBay to step in and help. When a seller opts to 'not accept returns' it can be a benefit to buyers. This isn't working for me. See Partial refund guidelines. eBay may step in without the buyer asking, if the seller didn't respond to the return request. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. See our seller protection policy to find out how to qualify to give a partial refund. If the item is returned used or damaged, you will no longer be able to issue a refund to the buyer even if you qualify to issue partial refunds under our seller protections. eBay may step in without the buyer asking if there is no valid tracking information available. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I am not saying that's what OP was doing, just informational, since they are new to SNADs. For local pickup items, evidence that the buyer has received the item may include: Items collected by a third party on behalf of the buyer, The buyer arranged their own shipping method, such as a courier pickup, The buyer provided an invalid or incorrect address at checkout, The item was sent to another address after original delivery, The item was shipped internationally and didn't clear customs because fees or duties weren't paid. 2 business days after receiving the returned item. My post was to the OP, not you. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Well which one is it? When eBay steps in on a "remorse" return request and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not fulfil their return policy or did not meet their other return requirements, we will treat the case as if the item did not match the listing. I'm done with Ebay. This is a good option for low-value items. Press question mark to learn the rest of the keyboard shortcuts. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. If the buyer is responsible, choose your return address from the dropdown menu. if (document.mmm_fo) document.write ("&mmm_fo=1"); In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item.
Its out of their hands at this point as the buyer filed the PayPal claim. document.write ("&loc=" + escape(window.location)); For most purchases, buyers are refunded to their original payment method. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns. It may only be used to recoup losses when an item is returned used or damaged. Keep in mind that some returns can remain open for up to 35 business days. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. The item in question is an electronic stabilizer with moving parts and motors. If the buyer is responsible, choose your return address from the dropdown menu. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. Here's how: How to offer a replacement or exchange item, How to issue a partial refund when the item is returned in a different condition. I was pointing out to OP, that no returns is a valid return policy on Ebay, which many sellers have & as long as their item is truly SNAD, it's acceptable to file a SNAD, but that it is not acceptable as an end-run around the policy, b/c they don't like the color, fit, etc. document.write ('&cb=' + m3_r); '&charset='+document.characterSet : '')); We require all of the following to prove a successful return delivery: If the party responsible for return shipping does not use a tracked service that meets these requirements, a case may be decided against them if the returned item doesn't arrive. You are not alone. Now, even clear cases of buyer's remorse are allowed to return. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. var m3_u = (location.protocol=='https:'? The return is treated as if the item didn't match the listing. A few days later I receive a not as described PayPal claim. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If you and the buyer haven't been able to resolve the issue within 3 business days, we're always ready to step in and help. How to go about returning an item when a seller doesn't accept returns? Their is no point really even if they changed their mind, the buyer can simply say that they got the wrong item. I originally shipped the item via FedEx because it's cheaper for heavier items. If an authenticated item is eligible to be returned, the buyer will be asked to ship the item back to the authentication facility for inspection to ensure that the item is being returned in the same condition. If you respond to the request but don't come to an agreement with the buyer after 3 business days, you or the buyer canask us to step in and help. IMO as a seller its always better to accept returns, as you then have some control. The authenticator's address will be provided to the seller in the Order details. Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Returns should be sent with tracked shipping that can be independently validated. Buyer takes blurry 1990s cell phone photo and returns a different item. I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. am I required to pay for shipping? For more information about buying and selling internationally, please see our policies on International selling and International trading. This is at the seller's discretion. Also this makes the process require the buyer send the item back instead of filing a claim. From my experience it does deter some buyers from initiating a return request. If the buyer reports that the item arrived damaged or doesn't match the listing description, you'll see different options for responding to the return.
The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. If a package arrives empty or was damaged in transit, the buyer should accept the delivery and report that the item doesn't match the listing. This is all true, but only for items that are REALLY Not As Described. Unfortunately eBay return labels only use USPS, so the return cost will definitely be more than 50$. This is the loophole. Its visible in my pictures even though I didnt see it nor did the buyer. But I've never heard that automatically happens just because a seller doesn't offer returns. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. If we're asked to step in tohelp, we'll ask the buyer to return the item to you.
Tip This is the first time I have ever experienced an issue such as this. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site featuresor losing seller protections. Our video below also shows the steps you can take to offer a partial refund on eBay. It's become so bad that it's the topic of memes and the punchline of jokes. This feature may not be used to recoup market losses on items returned in the same condition or recoup return postage and restocking fees. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Tip The seller responds to the buyer's request. Answer (1 of 3): Sellers are not required to accept returns. document.write ("?zoneid=2"); Anyway, I dont accept returns but the buyer requested a return or partial refund. I recently asked eBay this exact same question. Simply put, your proof does not matter because they will make endless excuses about how it could be fake or not accurate. For more information, see our, Any images added to a return request must be relevant to the return reason and comply with our, When there are strong indicators that the buyer received a counterfeit item, the buyer must cooperate with us to ensure proper disposal of the item, and must not sell the item on eBay or elsewhere, The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the seller's specified return address; and, Signature confirmation, on items with a total cost of $750 or more. Evidence of successful delivery to the authenticator If we're asked to step in and help, we may ask the buyer to return the item to you. If you offered free shipping, you'll need to refund the buyer the full amount of the item. As a seller, you shouldn't be allowed to enforce a no returns policy and send a buyer an item that wasn't . How do people alwats confuse this. Give a full refund:You'll issue a full refund to the buyer, and they'll keep the item. Enter the amount you wish to offer the buyer. I quit selling on EBay for this reason. Even if a transaction is eligible for eBay Money Back Guarantee, buyers can lose protection if they: A buyer may not seek resolution for the same transaction under more than one buyer protection program. The only difference between a seller whose policy is No Returns and a seller who accepts returns is who pays for the return shipping. You accept returns in your policy and the buyer changed their mind about a purchase. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. - refund the buyer and let them keep the item (if it's not worth the time and money to process a return) var m3_u = (location.protocol=='https:'? [CDATA[ You are the seller. The item was shipped and confirmed as delivered. '&charset='+document.charset : (document.characterSet ? Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. There's very little you can do, I've sold items as 'for parts or not working' before and had them returned after the buyer had failed a repair and made the item unrepairable. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. Instead, I lost money and I got hosed over and over again because EBay doesnt back up the seller. Please use this in a story so everyone knows. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. Additionally, you can advise the buyer that they'll be responsible for covering return postage costs, or you can provide a label. Sellers who misuse this feature may be subject to a range of actions, such as losing access to this or other site features, or losing seller protections. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Return shipping costs will be charged to the seller separately if: The seller authorized the buyer to use an eBay return label, or, eBay provided a return label to the buyer on the seller's behalf. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. i probably get osmo pocket instead." Once you've received the item, you have 2 business days to review and give a refund, or ask eBay to step in and help. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. Extortion is now excusable as long as buyer mails you back anything including a brick. Just a heads up that you might want to to edit it for clarity. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. Some returns may remain open for up to 35 business days. If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Seller protections is an incentive for you to provide buyers with exceptional experiences, such as offering free returns.
What's the point of no returns? : r/Ebay - reddit eBay Seller Told She Must Accept Returns for SNAD Claims - [!SiteTitle] You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. eBay closes the case. You can't deduct the original shipping cost from any refund amount. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. Buyer is asking for a refund because he can't figure out how to use it. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). Create an account to follow your favorite communities and start taking part in conversations. In individual cases, extensions may be offered to take into consideration factors such as the buyer's location, the shipping service used, whether tracking is available to show the status of a shipment, a seller's extended return window, or other circumstances such as fraud, Extensions may be offered to buyers and sellers in particular locations to take into consideration delays due to circumstances such as natural disaster, national emergency, labor strike or governmental act. That decision is for him to be allowed to return it. Whether you need to accept the return depends on their reason for opening the return. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Whether you need to accept the return depends on their reason for opening the return. Offer a replacement or exchange: You may offer a replacement (another of the same item) or exchange (a different, but similar item) instead of a return. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. You are not eligible for any fee credits when you deduct from the buyer's refund because they returned the item used or damaged. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. The buyer requests a return in their My eBay and you'll be notified by email. When the buyer opens a return request we'll notify you by email (to your registered email address) and througheBay Messages- opens in new window or tab. This is something that all eBay seller should know. Accept the return:The buyer will send the item back to you for a full refund (this may or may not include the original shipping costs).
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