Your refund will be processed automatically by your point of purchase within 30 days of cancellation, or within such other timescales as are notified by your point of purchase. How do I cancel Event Ticket Protector Insurance? - Ticketmaster Holder consents to be photographed, filmed, videotaped or otherwise recorded in connection with the event, promotion of the event and/or Venue. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. For the best experience on AXS.com please consider upgrading to one of the following: If you are still having issues, please contact support at [emailprotected]. Yes - If customer is prevented from attending because of a government mandate, this is covered. You are urged to review all pages displayed during your completion of a purchase. Ad . So please be as cautious as possible when going through AXS. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. The event was cancelled/postponed, how do I get a refund? - AXS Help Centre AXS is not responsible for the acts or omissions of any venue or Client. AXS acts as a sales agent of its Clients with respect to ticket sales, and therefore AXS will apply also to our Client with respect to that Clients actions, rights, or obligations with respect to the purchase, sale or use of tickets or attendance at an event, and to the Clients use of the Service to list, sell, issue and deliver tickets. Klicka hr fr att kontakta oss. a Primary Ticket that is then resold) (each a Resale Ticket and collectively, the Resale Tickets), there may be applicable buyer, and/or logistics fees and charges imposed. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. Tickets and/or parking rights are also "locked" (not available) for a short time while customers complete their purchase. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Will ticket | Stuff for Sale - Gumtree A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. Under certain facility or venue rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, food, beverages, controlled substances, cameras, recording devices, laser pointers, strobe lights, or certain size packages or bags. All fees and charges relating to your transaction will be disclosed to you during the purchase process. Coronavirus: Ticket refunds won't happen for many postponed concerts By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. We act on behalf of a seller (our Client) when selling Primary tickets. There is an inherent and elevated risk of exposure to COVID-19 in any public place or place where people are present and there is no guarantee, express or implied, that you will not be exposed to COVID-19 at the event. Disabled seating is incredible on all levels of the arena. There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. You will be advised of any such limits during the purchase process, or by a system limitation on the number of tickets you may purchase during your online session. Official Tickets and Your Source for Live Entertainment | AXS.com Leave the Archive. AXS (@axs) / Twitter At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. PROMOTION RESTRICTIONS. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. Thank you for taking the time to let the people know. Terms and conditions of sites linked to by or from the Service may vary by site. With the AXS app, you can find great events near you, buy 100% official tickets, sell your seats if you can't go, and more. AXA trip cancellation insurance is a non-expensive option to add to the cost of your trip. BUY THE PERFECT TICKETS Front row or on the aisle? Please note: If you are applying for a refund for one of the below circumstances, this falls outside of the scope of the TicketPlan Protection, subject to the Terms and Conditions provided at the time of purchase, and a refund cannot be provided: If the circumstance is not listed above, it is likely it will fall outside of the scope of the TicketPlan Protection, however, please detail your circumstances in the box below and we will consider your request further. AXS complies with any obligation it may have to provide information to tax or other compliance authorities, including with respect to anti-fraud and/or anti-money laundering efforts. Most just gave up and bought another pair of tickets since they didnt want to go through the battle of getting their original ticket or a refund. 7299 AXS 8398 Organizations, Charitable and Social Service 8661 Organizations, Religious 4900 UtilitiesElectric, Gas, Heating Oil, Sanitary, Water 5199 Nondurable Goodsnot elsewhere classified 6300 Insurance Sales, Underwriting, and Premiums 6513 Real Estate Agents and ManagersRentals SEARCH/NO EXPECTATION OF PRIVACY. cristina ferrare illness; esicoo smart plug troubleshooting; sun country boarding zones; zatarain's dirty rice without meat; getting punched in the stomach effects AXS Form - Ticket Refund Protection x. For any application we need either: the e-ticket(s) or copies of the physical ticket(s) for ticketholders. The refund will be issued to the Payment Method on file. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. Privacy Policy. Thanks for signing up for the event guide! AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. Refunds will be issued to the extent required by the Trade Practices Act 1974 (Cwth) and Sale of Goods Act 1958 (Vic). Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. Can I get my money back for cancelled or postponed events? Event date, time, talent, participants and rosters are subject to change without notice. AXS refusing to refund ticket cancelation insurance - PayPal Community But beyond this scenario, it's important to check each policy's terms and conditions to see if it's worth paying extra - and don't take the ticket seller's wording at the checkout or on promotional banners at face value. Venue/Event Specific Terms and Conditions. Help us help you quicker by coming with your mobile ticket ready to be scanned. On one occasion I got as far as selecting the insurance. We all hate lines. PSA: Be careful using AXS when purchasing your tickets has anyone ever gotten a successful refund on an axs ticket? Online applications are received immediately and are our preferred method of submission. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. She also helped out with another refund I needed and was so quick. All information provided through the Service will be managed and processed in accordance with the Privacy Policy. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below. By clicking a link you are consenting to this. Stagecoach Festival 2023 AXS | Reviews | Better Business Bureau Profile All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Please note that if an opening act or guest artist is changed or canceled, the event is not considered canceled and you will not be entitled to a refund or exchange. a doctor's note for the illness causing your symptoms. AXS Tickets on the App Store User-Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/103.0.0.0 Safari/537.36. Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. Reply from AXS UK. You are prohibited from selling or offering for sale your tickets where such prohibition was disclosed prior to completion of your purchase. If you believe you've been a victim of fraud, please contact us here submit a ticket or use the live chat icon on this page to begin a session with us. Show more Show less We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. Nachwuchsfhrungskrfte Vertrieb fr die DEVK Regionaldirektion Region Ticket holders could be buying insurance policies for gigs and major events which do not provide them with the Covid cover they expect, Which? Ive also heard similar stories from all of my concert going friends. How do I get my AXS Premium tickets once I complete my purchase? Pick your exact se. Unless otherwise stated in our terms, tickets cannot be exchanged or refunded even if lost, stolen, damaged or destroyed, and fees cannot be refunded. The partial refund was completed early August 2020. We'll let you know the event is canceled and automatically refund your order (except the delivery fees) to the same card used for purchase. Axs Ticket Refund Insurance. Below you'll find an important update on COVID-19 and your events. We reimburse 100 percentup to $10,000for a variety of reasons like covered illness and job loss.*. Aside from TicketPlan and XCover, all other insurance and guarantee providers we looked at do not cover you if you're told to self-isolate by the NHS Test and Trace app. Travel insurance: which policies have the best covid cover? Individuals in possession of a recording device are subject to confiscation and/or ejection. Honestly this post makes me feel better though, thank you lol. Tickets are still available for many events, and you can continue to AXS to browse, find events, and see your ticket options. They lure you into buying the insurance but little did I know that a refund will be issued only if you fucking die, your house is INHABITABLE or if something CATASTROPHIC happens on earth. Holder consents to a search of their person and property and waives any claims against Releasees that may arise from such a search. Tickets were bought in December 2019 - so I am outside the 120 claims deadline. Additionally, for events where the refunds are not offered, you may consider other options made available like selling or transferring your tickets before the event takes place. They will pursue AXS who in turn, will keep your money. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. The availability of tickets is subject to change. Due to local COVID-19-related moratoriums on large gatherings, many events have been impacted, and entertainment venues' re-opening is . Problem is I cant attend the event anymore :( so I cant get a refund. mail Invoiced venues for money due to AXS and oversaw procedure of issuing customer refunds. You will be entitled to a refund unless otherwise notified directly by your point of purchase. All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Here, we set the record straight on what different ticket insurance and guarantee policies cover, and explain how to get a refund if you can't attend an event due to coronavirus. in the event description page, in pop-up boxes, or in an email). Official Tickets and Your Source for Live Entertainment | AXS.com What is AXS Premium? If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Events may be postponed or canceled for a variety of reasons. Also, if you find out you cannot attend, there are ways to resell your tickets online up to 3 business days prior to the event taking place, either through LiveNation or VividSeats. The documented police or fire brigade report. You will also be responsible for paying any applicable taxes relating to your purchases. Kia was extremely helpful, efficient and patient with all my questions. Please contact the venue directly for a refund. Anyways, I cant attend the event anymore and my excuse/reason is not covered by the insurance. You understand that the event for which you purchase a ticket shall be presented in accordance with applicable public health conditions as of the date of such event and which may change at any time as determined by federal, state, or local government agencies or instrumentalities, artists or the promoter; such requirements may include, without limitation, changes to capacity, attendance procedures and entry requirements, such as proof of vaccination and/or a negative COVID-19 test, and other protective measures such as requiring attendees to wear face coverings. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Please note that both original issuance tickets and tickets that have been previously issued and are later posted on the Service as a resale ticket may be available for sale on the Service, and different terms may apply to each as detailed below. We looked at five ticket insurance and guarantee providers offered at the point of sale by some of the biggest ticketing sites. IP: 161.35.97.149 We also give them access to 24/7, multilingual . If a ticket was purchased through Skiddle before this date, ticket holders will be covered for imposed Covid-19 quarantine, including for events that have been rearranged. Contact your ticket seller - primary ticket sellers should offer you a refund if an event is cancelled or postponed due to coronavirus. XCover used by AXS had the most comprehensive cover across the categories - refunding customers in all the scenarios we looked at. SAFETY AND SECURITY. If the event is cancelled, we'll issue you a refund automatically to the original payment card. Let's swap Manns | GamehendgeSkier | CashorTrade.org Face Value Tickets Fan Update from AXS Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). Do Not Buy Ticket Insurance From Ticketmaster/Allianz Four in 10 (41%) consumers believe they will be covered if a national lockdown means the event cannot go ahead as planned, while a third (35%) assume they will be covered if the event cannot go ahead due to it taking place in a local lockdown area. We may be able to accept other medical documents, provided that they confirm the first date that treatment was sought and that you are medically unfit to attend the event. We act on your behalf, as seller, when listing or reselling tickets. We appreciate your patience during this unprecedented time. For tickets to events located in Canada, the Service is provided by AXS Group Canada. I cannot access the Insurance company. x, Hello! In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Therefore, we ask for: A completed medical confirmation form. Its for one of the Hyde Park British Summer Time concerts. For online events, Holder may not download the event or otherwise record or make a copy of any portion of the event, and Holder may not use, reproduce, modify, display, publicly perform, distribute, make available, or create derivative works of any portion of an online event. By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). How do I get my . According to policy, you cannot successfully transfer funds from tickets you have sold until AFTER the event has passed in order to ensure that there are no cancellations of the event in the. TicketPlan | Ticket Refund Protection Your ability and/or right to transfer or resell tickets may vary. Please note we may require original tickets to be submitted, Sort Code or BIC/SWIFT code for accounts outside of the UK, You need Javascript enabled in order to submit this form, Booking Errors We recommend you contact the ticket seller directly to discuss the issue, Entry requirements or organisation of a venue/event. Hey did you end up filing a claim with Amex? Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. Submission of our own medical confirmation form is preferred, please download it here: medical form template. If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. Cant get ticket refund from AXS MoneySavingExpert Forum Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. If you are a buyer of tickets on the Service (whether Primary Tickets or Resale Tickets), AXS will issue refunds in accordance with our Client's instructions (or refunds may be issued directly by our Client). In these cases, customer service will attempt to contact you, using the information we have on file. Any restrictions on transfer or resale will be communicated to you (e.g. Don't buy: why paying extra for some ticket insurance is - Which? You should evaluate your risk in determining whether to attend the event. They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) axs qr code for multiple tickets - veracitylogic.com Buying Tickets - AXS Help Center found at the bottom of this page. Such fees and charges may vary. who has the best covid cover for travel insurance? Press J to jump to the feed. Fans may consider purchasing Allianz ticket insurance at the time of purchase. With Event Ticket Insurance, if you can't attend an event for a number of reasons like covered illness, airline delays, traffic accidents and more you'll get 100% of the ticket price returned to you. I've gotten my money back from allianz with just a letter from my work saying I had to work that day. AXS Mobile ID (formerly Flash Seats) - UTATICKETS.com Because almost every single time I go through them, its a battle to obtain my ticket. No forms, no IDs, no complications. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Click here. IP: 141.94.161.174 Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. Spent most of yesterday trying for the new show tickets. Can I cancel or refund my tickets? - AXS Help Center Tickets purchased for an event during multiple online sessions on the Service may be totaled to ensure that any limitations imposed by the Client is not exceeded. If not attending the event /part(s) of package with you please indicate their relationship to you, When was medical advice/treatment first sought for the medical condition causing death, Unexpected disruption of public transport, Please give details of the cause of the disruption and how your journey was affected, If necessary/appropriate, please provide additional details in relation to the documentary evidence attached, (including covid-19 and pregnancy-related requests). Our helpline allows current and potential customers to manage/set-up their account information in any way that is permitted by the Service. We have made changes to our Privacy Policy. Det finns flera saker som kan ha franlett att detta hnde, s som att felaktiga data skickats, fr mnga klick eller att flera enheter anvnts p samma gng. If you are unable to provide this information, the box office may refuse to provide your tickets to you, and we will not be responsible for your inability to enter the event. Exceeding these limits may result in cancellation of orders without notice. Ad . Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). found at the bottom of this page. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due . If you do not agree to pay the fees or charges associated with your purchase, you must cancel your transaction prior to completing it. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. This policy will apply regardless of how the error occurred. PDF EZ-Link Wallet with Mastercard - Top-Spender's Campaign" - Terms I am supposed to submit a claim, with my email address - I can't get in. Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Official Tickets and Your Source for Live Entertainment | AXS.com I tried to buy insurance after the fact but . Please visit our help page or contact customer support for assistance. Despite one in four (26%) people assuming they can claim a refund from their insurer if they're advised not to travel due to local lockdown restrictions in their area, only one policy provides this cover. Before checking out, the website advertises to users that they will "refund you if you cancel for any reason" but this is a complete bull crap! If you do not receive a confirmation, if you receive an error message, or if you discover an error in the information provided, contact customer service immediately at [emailprotected] to ensure your transaction was completed and that your information is correct. How to get your money back from a ticket seller, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? Performed analyses related to call center and ticket insurance costs. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. I fell for the scam because I was going to be watching my sister in another city, so I figured it would be nice to have because if she doesn't feel well, or if I decide I don't actually want to go, I can cancel. Except as otherwise prohibited above, tickets may be resold by Holder using the Service in accordance with our Clients instructions. Upon your payment in full, you shall be entitled to the tickets you have purchased. We will require vehicle recovery service confirmation and receipts. Though it's quick and easy to tick the box for insurance (which is usually flagged as 'recommended' by the ticket seller) at the checkout, it's worth doing some research before adding it to your order.