If you have any problems paying for your items, we . eBay will not assist with a transaction that occurred beyond its purview. Refunds will be processed to the original form of payment no later than three (3) business days after confirmation from the Seller that the item was returned by the Buyer to the Seller. The other thing that is suspect is their account was created the day they ordered the item. Solved: Buyer says I sent the wrong item but the photo loo - The If it's a scam, call their bluff, tell them to send back the item, if they send you something other than what you sent, report to eBay. So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. Buying products through eBay is usually straightforward, but some scammers work to defraud innocent people who are just trying to get a good deal. The only difference between your story and mine is instead of a car its a 4 wheeler, and her husband died of a heart attack. Solved: Buyer says I sent wrong item, is it a scam or was - eBay Read the feedback other have left for the person. Learn how your comment data is processed. The buyer sent me a cheap shirt instead of the shoes she bought, and ebay sent that same ridiculous first email that you mentioned. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. Check to see if the image used to show the item is being used on other listings as well, or if its, There is little you can do to protect yourself if the item isnt covered by the money-back guarantee, so investigate the. They offer some sort of limited-time discount in order to create a sense of urgency. Buyer returned a different item, this is what it took to get ebay to What to do when wrong item received, seller requesting to send to other buyer. Funny thing he could never tell me what he claims he got or send me pictures. I lost my appeal. So eBay accepted the return. E bay in many cases are making more profit than the sellers. 1. So, that explains the different labels and (possibly) the Fragile stickers. A buyer will offer to purchase your item and send a larger payment than required. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. 'However once the seller has received the item back, eBay can then step in and review the . Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. If I were shooting it I'd make it a little brighter again, but this is kinda the minimum you want to be at for a black piece of clothing. If the package was mixed up by GSP, then they should handle it. We understand that you received your item in a different condition than when you shipped it, but unfortunately we couldn't determine that this was caused by the buyer, or that this was something in the buyer's control. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. The item could have gotten mixed up during a customs check? I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Cases Policy - Our House Rules | Etsy I Sent An Ebay Buyer The Wrong Item - YouTube I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Just thought Id share. They will call the number you have on record for this account, so make sure that's correct before you start. So Im hoping he doesnt return anything. Buyer claims wrong item and gets a refund despite evidence it is a scam bydwtrading2015 Post Crafter 01-21-202208:07 AM I get a message from someone claiming I sent the wrong item. They should reassign the case to GSP, and it will disappear or be "resolved" on your account. Once they have the code, they disappear and make off with your gift card balance. bearbrickStarry Sky Qianqiu Gold Powder Violent Bear Bearbrick but it is really suspect that they created their eBay account the day they ordered my item. Ebay found me not at fault and released my funds. Buyers abusing "not as described" to force refund - PayPal Community I'm based in the UK I had two items sell on the same day, both with InPost delivery. Can Usps Tracking Be WrongPost Office have such a horrible . Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. $15 each. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I'll go over how it happened, what I did to fix it, and how you can. It should not have. I've had this happen to me before, albeit for a much cheaper item, but I knew I sent the right item because it was the only one listed, only one I mailed one, buyer claimed it was the wrong item. Ask if they want you to dispose of it or return it to them. If the shipped item was sold for under $750, delivery notification is adequate proof. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Met 2 other sellers on the facebook group he was bs'ing, and they reported him as well. I think the label on top is Canada Post's label they put on once it enters their country. If the buyer puts in a return request with the "Item not as described" as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Paid a tailor 4.50 repaired it and sent back with DPD signed for. 26-05-2020 I ended up having to give a refund in fear the buyer is going to give me bad feedback. Otherwise, you can also restart the laptop just by pressing the power button. Experienced scammers know this and may take advantage of sellers that are unaware of this additional burden of proof requirement. Buyer said I sent wrong item when I sent right one - and got money back Buyer says item not received, Royal Mail says delivered - EBay Hey Im kind of new to mercari and Im really nervous. Remember to be persistent when you are in the right and can prove it. open a case for this order and refunds and returns, put across all the info and say you want this buyer investigated by sending a different item. If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. I've just had a look at your other listings, and in general most of your photos are underexposed a little i.e. Is it possible they received it from another seller? Buyer wants to return, says i sent wrong item : r/Ebay How to handle a return request as a seller | eBay So, I purchased the shipping label the cost was13.34 which was taken out of my Personal Banking Account but that never happen before, and no total was given me of the balance left from the sale of the boots. I told Ron that this was, "pardon my French, absolute bullshit." When a problem with your order occursit doesnt arrive or is the wrong itemthe victim calls this number. But they said flat out "we don't mix up packages" and reiterated. I sent a seller an offer on an item and she accepted. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. I have been talking to someone with same story Im trying to buy a car. When a buyer is looking to return an item, get a refund, or otherwise notify a seller of a problem with their order on Etsy, the first thing they must do is contact the seller directly via the Help with Order link within Purchases and Reviews and let the seller know the issue. Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. The scammer will ask for the victims gift card number to use as payment. In my experience, the wait times are usually short and they do call within the estimated time. I talked to manager and simply were told nothing can be done. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays.