7 working days to reply.NOTHING.Not a happy bunny. Go ahead and complete your order. If it was not me calling them, I would not know about it and would be waiting for them to come today! Continue until the old cord is completely replaced by the new cord. As longstanding (40 years plus) customers of Hillarys we are appalled by the company's attitude and will not be using them again. Id recommend them, I got several blinds from them, one being a very awkward dormer window. If your Roman blind begins to hang unevenly, simply re-tie the cords at the back of the blind to restore its appearance. The fitting was quick, clean and tidy. The installation of the blinds was very quick and efficient and we are very happy with the quality of the products. Apparently this is company policy. Our collection of shutters, roller blinds, and pleated blinds at Hillarys is designed with the modern homeowner in mind. Simply rub the affected area with the stain remover according to the manufacturer instructions. Highly recommended, Hi Dave,Great comments,thank you for sharing and recommending our service.Tom, Annbrose 118584came in January and helped us choose our blinds . Get the quote and then wait a couple of weeks as they discounted further both in my experience and my parents'. All rights reserved. My blinds have upgraded my office garden studio significantly and are of a very high quality. The service and courtesy is excellent.USHER - 118533 Provided me with an excellent service. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Venetian or Wooden blinds that are stuck in this position should be removed from their brackets and inspected from the inside. Simply place the cord back inside one half of the consolidator, making sure that the knotted ends are fully inside, and attach the other half by clicking it together. We got the blinds for our kitchen and breakfast room from them and could not fault the service, in particular when a few of the plastic clips broke they sent out a number of free replacements straight away. Computerlove. The blind was fitted to our needs millimetre perfect, we are very happy with it, thanks.Azmat Ali ref 118591 Burnley area. From your comments I am not sure that I will use them. Product Ok, but initial fitting poor, and we had to shout a lot at Hilary's HO to get the next door franchisee out to redo them. The chap couldn't quote for the Velux, as a 'special team' was needed for those. They don't know when that is going to happened. Previously had 2 lots of blinds from Hillarys.Great.Needing new blinds,contacted the company.Came,measured,costed and paid. Hilary's. The quality of them is excellent and they look beautiful. Would highly recommend! Thank you Don. To do this, locate the cords at the rear of the blind, then detach them from the fabric by opening the plastic clips. Our experience with Hilary's blinds was smooth and pleasant from ordering to fitting. You get your own account manager to contact once a week to discuss any issues etc. Disgraceful service and the people answering werent even apologetic, they said that theyre still within the lead time, how so when youre more than a week late??? The blinds are great quality and weve received amazing service. Not for what you get To get a made to measure blind fitted at you're window Hillarys Blinds offer a pretty fair price. Companies can ask for reviews via automatic invitations. Products from the Value collection . Step 2. 7. Phil Rose, the advisor from Hillary's was extremely good. Established in 1971, Hillarys provides made-to-measure blinds, curtains and shutters to customers in their homes throughout Britain and Ireland. Hillarys Blinds website Hillarys is a manufacturer and retailer of made-to-measure window blinds, window shutters, curtains, and awnings. Dont just take our word for it though, check out Hillarys reviews on Trustpilot to see what our customers have to say https://www.trustpilot.com/review/www.hillarys.co.ukTake a look at our range of blinds and find something perfect for your home. Shell be wearing these glasses instead of her contacts for a period of time because of lingering issues stemming from her concussion. And because we want you to be completely satisfied with your window dressings, we offer a full 12 month warranty which starts the moment your products are fitted. They guy came out gave me a quote and came back a few weeks later with the blind. Suggested companies are based on peoples browsing tendencies. A week or so later someone rang me to ask if I was happy with the quote. Palace (Craig) made my blind purchasing and fitting experience an absolute joy! Everything in the Value collection is covered by our 12 month guarantee, which includes replacement or repair. These small, tassel-like devices are designed to come apart when put under pressure, and are easily put back together again. The blinds are stylish.Would definitely use Hillarys again for all my future needs Hi Emma,We're over the moon to hear you're pleased with your new curtains and blinds - they certainly sound divine I'll be sure to share your kind review, thank you!Wed love to see the outcome, and were running a competition for our customers to enter giving you the chance to win back the cost of your order! Good product, the cat breaks the clips on the verticals & they've just sent a bag of bits out to fix 'em for free. We use dedicated people and clever technology to safeguard our platform. We were very agressive when negotiating price & got around 25% off the initial price! Suggested companies are based on peoples browsing tendencies. Would definitely recommend Hillarys based on the service George has provided. Mark the installer 118576 trialspf did an amazing job fitting my shutters. Dont worry if your Vertical blind makes a few noises along the way, it has been made from the finest quality materials and will not break. These creases will fall out naturally as the blind is lifted and lowered on a regular basis. 26/05/2018 09:53. Your 10% discount will be sent to your email address shortly. We also ensure all reviews are published without moderation. Never pressured into buying but given good advice and time to think about the offer. Find out how we combat fake reviews. Got same quality wood shutter blinds from Shutterly Fabulous in Brighton. Once you determine the size of the cord needed, connect the new cord to the end of the old cord using masking tape. CEO Approval. The same high quality you'd expect from Hillarys. Suggest you search for it and read the comments there. Quality team and work, Highly recommended!! 3.3 Work-Life Balance. Hillary's were slated on Watchdog - very bad fitting, didn't patch up bits of the walls they knocked off etc. I found Hilarys quite expensive. Ill definitely use hillerys blinds soon. Thank you Martin Lisbon 117462, Hi Michael,What a fantastic great all round review!We are delighted to hear of your experience and know Martin will appreciate this feedback, I know we do. Payment can be made by calling the number above WRITE TO US AT: Darwin Building 2 Colwick Quays Business park Private Road No. Once re-inserted, your blind will tilt like new. 216800) quoted for my shutters. Naturally, I asked for this in writing. United States39 reviews. To relieve this, locate the cog which sits where the blinds cords enter the headrail, then nudge it with a screwdriver or pen until it becomes loose. He was professional, friendly and informative. Read Our Easy to Follow Troubleshooting Guide from Hillarys and get Your Blind Back in Working Order. I wish Id never bought shutters from them. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Placed an order a while ago and the fitting should be today. Review this company. Revenue: $100 to $500 million (USD) Competitors: Thomas Sanderson, Blinds to Go / Le March du Store, Carpetright. Thank you, again, Pete. so pretty painless all round.The electric blinds were installed perfectly and look great.Very impressed how well Hillary's have got their system together. Add vertical blinds for a contemporary feel. The company corrected problems with four of the blinds but has refused to address our issues with the remaining blinds, being unwilling to send out a representative to inspect the problems. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. He did listen and took our requests into consideration before fitting. Peter Paddock from Hillary's blinds has replaced and made new blinds for me on several occasions, he does a great job, no fuss, professional and very pleasant experience. There was absolutely NO 'high pressure' sales spin and he was calm and helpful throughout. If you are still having trouble operating your blind you can contact a member of our customer services team who will be happy to answer any questions you may have. If you don't like the price or the fabric don't give them the order? If youre still having some trouble, remove the louvres again and use the wand to turn the hooks in one direction, adding resistance until they are all perfectly aligned. I don't know how much difference there is in price between custom and ready-made but it might give you some idea of cost. I was extremely pleased with the knowledgeable and efficient way Midgley SP (Advisor No. Inside mount blinds work well with curtains or drapes. I am so impressed with the whole experience we had with our advisor Levent (Tyrell 118625). I was really pleased with my new blinds Daniel Shortland was very helpful and he did a wonderful job an he wasn't here for very long, he also wore a mask which I was pleased about so thank you for all your help and the price was very reasonable. Cut off the old cord where you connected the two cords. A week later a telesales rep called to see if we wanted them. We are thrilled to hear he went above and beyond to deliver great service. Job Title. He was very friendly and knowledgeable, and I am thrilled with the end result. Once its back on its brackets, the blind will lift and lower as normal. The service was good too. Cookie information, Your new blinds, curtains and shutters need just a little caring for to keep them looking as good as they did on the fitting day.Below, youll find cleaning tips for the whole Hillarys range, as well as details for ordering replacement parts. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. Its just as simple to use as a Roller blind, but operates like a Venetian blind, with the clever fabric combining translucent and opaque horizontal stripes. We have the wooden slatted ones and some placcy verticals. Presumably they mean by the hand of a blind person randomly attacking our blind with a pair of scissors. Really helpful and explained everything really well. But because they were installed more than 5 years ago Hillarys said that they arent able to provide any help ordering a replacement part. Welcome to the Digital Spy forums. GB. Extremely pleased with the quality of the fabrics and workmanship of the blinds which are excellent value for money.Andy's (Gardenia 214814) service from measuring to installation on the arranged date was excellent, clean and tidy too. Step 3. We wouldn't hesitate to recommend him to others and will definitely be booking more appointments with him for the other windows in our home. He added that Clinton got a kick out of seeing a light-hearted NY Magazine photo-essay of her various glasses-wearing poses during recent Senate testimony which he said she saw crystal clear.. Mumsnet carries some affiliate marketing links, so if you buy something through our posts, we may get a small share of the sale (more details here). Knowledgeable about products. His communication was excellent especially as I was having to co-ordinate with a family member to give him access. There are two simple solutions to try if the louvres on your Vertical blind wont rotate. I like the idea of having the measuring and fitting done for me.but I am not keen about having to negotiate the price to get a reasonable deal. I've also ordered vertical blackout blinds for the office and looking forward to their installation next week! Customer service was polite, but rubbish at helping me out, telling me Id have to wait another 2 weeks for an appointment! JulianHJ 8,550 posts 249 months [report] [news]. Hi Clare,We love to hear our customers would recommending our service!Thank youTom, Beautiful shutters fitted in my guest bedroom which look fantastic and are perfect for the job of filtering strong sunlight. The starting price is always a joke, like Thomas Sanderson or the double glazing cowboys. Hi Don,We are so pleased to hear you're happy with the service and product provided and you enjoyed your experience with us! Subscribe to Hillarys https://www.youtube.com/user/Hillarysblinds?sub_confirmation=1If youre considering new blinds for your home, take a look at our short video following Barbaras story. Practical, stylish, and versatile, these pieces provide an on-trend and . I would definitely recommend! Rachel. Yesterday he installed 15 blinds on our new build and his service once again was 5 star. Now that you know how to install horizontal blinds, it may be time to continue with more window treatments. Then he texted me again to try and rearrange, which I did, to give him the benefit of the doubt. Measuring and fitting done by same person. He knocked about 50 off when we didn't seem keen, and we said we'd think about it. Blinds were fitted over a year ago and was not fitted correctly, too large . Read about our policy and how to disable them here. We believe a childs world should be safe and secure, which is why we fit child safety devices on all of our Roman blinds. The slat will last longer as it is thicker than Hilarys (their sister company who makes them is called Arena) and really is worth the extra 20 quid or so. I ordered shutters 4 months ago and Im still waiting for them to be fitted. 2023 Trustpilot A/S. 14 Feb 2023. A Day and Night Enlight Roller blind is a contemporary twist on a classic blind style that will really make an impact at your window. If you want quality venetian blinds though don't choose Hilarys, as they make their own, Hunter Douglas is the best quality but you may pay slightly more. Hi Mike,We are so delighted to hear of the service Azmat has provided and we thank you for sharing this with us! Would highly recommend as we love our new blinds expertly fitted by Neil and will definitely be calling on him in the future. Ratings by category. We often link to other websites, but we can't be responsible for their content. We've launched a stunning new collection of roller blinds with Hillarys - and you'll find a design to suit every room in your home. Your talented representative was able to discuss and agree the design and estimate total cost, then measure up, on the first visit. A Day and Night Enlight Roller blind is a contemporary twist on a classic blind style that will really make an impact at your window. 26/05/2018 12:50. The installer discussed our requirements and fitted the blind perfectly on the appointed date/time. Thanks for contacting us. We have been so impressed and would use Kevin again. Had 6 windows dressed today so beautifully with curtains and blinds, some on difficult crumbly walls.Surge (112692) was delightful. Never pressured into buying but given good advice and time to think about the offer. Delete a fabric to replace it: Quick fixes and solutions for if something's gone wrong, My Roman blind wont open or close properly because there are some loose cords at the back of the blind, The louvres on my Vertical blind wont rotate, The slats on my Venetian or Wooden blind wont tilt, My Venetian or Wooden blind is stuck in the raised position, The consolidator on my blinds cord has come apart, looking clean and fresh with our how to cleaning guide.