how to cancel regus membership

No problem, just. It is clean and smart and well organised. At Spaces, the maintenance of our facilities is very important and we can assure you of our highest standards. I couldnt see your email address or Regus account reference in your message. We receive great feedback about the service we provide and Im sorry if you feel we havent met your expectations. We are in the middle of a pandemic in which both our economy and our way of life have changed, and corporations everywhere have had to make unexpected accommodations. I would love the opportunity to help further but havent been able to identify your account. Blue membership is free and includes only the discounts. Well, this may seem benign at first glance, but consider this reversal. It then states that you must provide this written notice at least three months before that end date. Service 110 Value 107 Shipping 48 The reps refuse to escalate blatant misconduct on their part to their management. Best regards, From,Hedy GreeneAp. Note: If you`re bored with the legal language, I suggest you skip this section and move on to the part that explains step by step how Hannah got out of her Regus lease. Youll be billed each month. If you would like to cancel your Member Benefits, please enter your email address and we will send you an email immediately with instructions. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. Compare them below and choose the right one for your business. Regus is extremely recommended if you want to lose your hard earned money. If the answer is yes, then, according to this article, Regus could probably terminate the lease immediately, and Hannah would still be required to pay the remaining $3,861 due under that lease. Obviously, this is an unusual and unpredictable circumstance during an unprecedented time. Beautifully designed coworking spaces to help facilitate new connections. Let me assure you that we most certainly do not hate our customers. Transparency is key to us and our teams go to great lengths to ensure that any issues have been clarified before an agreement is signed. As far as the payment is concerned, it has been made in full. It's rare that anyone would want to cancel their Member Benefits, but it's very easy to do; you can cancel in 4 easy steps. I asked many times to contact written through emails with their legal department but nothing.Think very carefully before you become enganged for any reason with this brand name.We still have not receive any refund and we still receive invoices. If we . Since Hannah is a lawyer, this is not the first question she asks, because she already knew in her case that the answer was yes. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Brandon is the Senior Content Writer (Loyalty) at Point Hacks. Kind regards, I look forward to receiving more information from you. Not sure if I can change the currency in the app. The global pandemic has hit lots of businesses in different ways. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. Furthermore, it's our goal to make this an efficient yet very simple process. Offer expires 08/31/2014. Let us find the workspace that`s right for you and your team. I`m not a member of Regus, so I might be excused for sleeping with my eyes open when I posted these Regus contract snippets. Could you please email me at lorraine.brule@regus.com with your company name and account reference (as displayed on your invoice)? After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. Michelle Spire 2. When u disagree (of course 99% of ppl would) they threaten u with lawyer and debt collection. That exception is made on the understanding that an additional service retainer is payable. Kind regards, Global Customer Service at Regus. Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Lorraine Brule They charge an excessive retainer fee. Submit a complaint and get your issue resolved. Have a question or issue with your current products and services? Overpriced, more than 10k THB additional service charge for only moving sofas into the room. Try ipostal1. We have received great feedback about the quality of our service, and I apologise if youve experienced any delay in hearing back from the team. Using Solstice Conference to link video call to the equipment in a meeting room. Global Customer Service at Regus, They auto renew your contracts without your permission. Platinum membership includes access to an office. Avoid using this company if you can as once your business is set up with them they will use this to their advantage and manipulate you into having to pay more money!UPDATE- IT HAS HAPPENED AND UNFORTUNATELY WHETHER THE PARAMETERS ARE SET OR NOT, ALL CALLS ARE RECORDED AND I SPOKE TO YOUR COLLEAGUE OVER THE PHONE TO QUERY THE DISCREPANCIES. Thank you, Membership Usage: Usage is measured in whole days and unused days cannot be carried over to the following month. Assistant Global Customer Service at Regus, They actually shut down a location in Chicago and gave everyone 2 days notice to move to one of their other locations. It was a nice experience with the club. For clarity, you were also charged a retainer top up. You need to enter CC details for Dragonpass, but not necessarily MyRegus. Hi Andrew, Im sorry you felt the need to escalate this. In the next paragraph, you should ask the authority for confirmation of cancellation. I have been charged for coffee and tea on a monthly basis, even though the coffee and tea machines are not free. They only communicate via email. Hi Zidan, 16 GBP is the regular Dragonpass price if not registering through MyRegus. If you need any support, please feel free to contact me at michelle.spire@regus.com with your account details. To cancel a membership that you sent to someone, simply click the 3 dots to the right of the member's name and select "Delete Member". Our account helpdesk team are always available to support our customers with payment, billing and account-related questions. Verification can help ensure real people write reviews about real companies. Your membership also gives you a number of other benefits: Once you've created an account, you can reserve a place to work at any of our workspaces using our comprehensive app. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. However they denied my request, insisting that I had to pay for another month of service. Share your photos and videos with others to prove the truth of your words. All of our services and costs are detailed in the agreement you signed. 205 0 obj <>stream I didn't know if the transaction actually went through. Who has the free mental bandwidth to keep track? Stay far away from Regus folks. I am bound to cancel due to an unavoidable circumstance, and I might not be available to participate in any activity organized by the club in the future. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. You will see both the start and end date are clearly stated on your agreement; we did not chose the term for you. I have enclosed the cancellation fee with this letter. Regus sold me a month-to-month office lease, but then when I cancelled before the end of 1-month, tried to extend my lease by an additional 1.5 months, and also refused to refund my deposit. After i moved out and paid for everything in complete, i got few calls from regus and few threatening emails threaten me to pay up or they will spill my personal data to debt collector. Our team is ready to answer your questions. She at least implied that Hannah`s use of the printer was a nuisance. All our agreements automatically renew before their term finishes for an equal length to the previous one. Welcome. Won't be a good idea until they change their management. I further replied that the copies of the renewal email she sent me (which was in French, not in English) I clearly speak English mentioned months not years. Avoid this company at all costs, Permanently closed location with 2 days notice, I WOULD NOT RECOMMEND THEM UNLESS YOU REALLY WANT A CONTRACT AND A COMPANY THAT HIDES BEHIND SMALL P, Their sneaky contract are scamming customers. If You have subscribed to a Membership Agreement, You will have access to all participating centers worldwide during standard business working hours and subject to availability. AvenueErie Rhode Island 24975. At Regus, the maintenance of our facilities is very important and we can assure you of our highest standards. Please remember that the retainer is refundable at the end of your agreement. But when you have a question or a problem, go open a help ticket, and wait and nothing gets fixed. Kind regards, However, we also have a business to run and cannot cancel signed agreements. * All prices quoted are valid at the time of application, based on 24-month contracts. When you take the position that you are legally entitled to terminate your Regus contract--which, for example, is what you do when you hire Veeto to handle your Regus case--there's no need to hang on to your Regus office for any longer than it is useful to you. I signed up less than 30 days ago, and it's been nothing but problems, being charged hundreds of dollars in fees for no reason and when I tried cancelling I was told I'm locked in for two years! Article 2.4 states that Regus may, in its sole discretion, determine whether the conduct of a member is incompatible with normal desktop use. You purchased your Virtual Office package online and chose a 6 month term; not a month-to-month agreement as you have stated. Best regards,Michelle SpireAssistant Global Customer Service at Regus. I have received a GBP14.75 charge after registration. If your home club is open, your best source of billing or membership information is to contact them directly . Again, unilateral treaties deserve to be called unjust if there does not seem to be a better word for them. With office and coworking membership, can I keep using the same private office for consecutive days? truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. The other thing you can do is threaten to file a complaint with your local district attorney and be prepared to follow up on it. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! I have been transferred to a new location. they will purposely delay in returning ur retainers and play stretch strategy in hope u will give up one day so they can keep ur hard earned moneyalso Forget about it if you have a problem with your bills, contracts, or other documentation with them. I have been renting an office space at Regus in Kings Hill for over 12m now. But what`s hard to find is someone who has actually figured out how to do something about it how to get out of an unwanted Regus contract. Michelle Spire its auto renewed. Otherwise, Preferential is better for those who visit 8-13 lounges a year. Avoid at all costs. I wish I never did business with this company. i said "Regus sold me a service that failed to meet my expectations, i signed up just yesterday. So we had to rig a mac to use the WiFi or mobile data from my iphone if the wifi went down can convert it to a wired connection.The team onsite have always been a great help but they should not be the point of contact for EVERYTHING! Setting up an automated payment is straight forward and can be done through the online portal. From,Davis Patrick546 Sociosqu Rd.Bethlehem Utah 4533(939) 343-4534, To,Joan Romero45345 Lacinia AvenueIdaho Falls Ohio 19253. if so what was their response. please give me my refund." Neither document indicates that there is no opportunity to terminate for an entire year. You can check these emails in the Account > Documents section of your online account. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. This will ensure the agreement ends at the current final date and will not renew further. My membership number is XXX-0000-11111-0000.According to the contract terms, the last date of my membership with you is on {the date}. You could browse the lounges participating in DragonPass, sign up for a free account, and buy access to one. If you were to take direct space or a sublease you would also see these fees in your rent annually. Then get in touch with our team to make your next move. From,Keefe Sellers666 Iaculis St.Woodruff SC 49854(468) 353-2641, To,Melvin Porter599 Curabitur Rd.Bandera South Dakota 54344. Save my name, email, and website in this browser for the next time I comment. Orangetheory has a 30-day membership cancellation policy. This is also very unfair as we are paying for an office that we are not using because of the heating. Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. Here is a simple format for writing this letter , To, Thank you, Looking forward to getting your confirmation receipt. I was blessed to have the opportunity to be part of the church. We found a responsible person where we inform her about the problem. DO NOT BE FOOLED BY UPFRONT LOW PRICING. i made an account a day ago and i tried contacting them to cancel my account. If theres a service you dont wish to receive, you can opt out through your online account (www.myregus.com). We have never had a late payment in the 7 years we have been there, which accounts for nothing. Please note that the Member Services department is open Monday through Friday from 9 am - 6pm, EST. Receptionist only can communicate by email, even for the most important things for your business. You can join DragonPass without paying for a membership plan and then buy passes before you fly for individual lounges when you need them. If you sign up on monthly then it should remain on a monthly plan. Assistant Global Customer Service at Regus. Guide to the DragonPass lounge membership program. First month - $650 Interested in a new product or service? they overcharge u, randomly debited ur bank account and refuse to return it and claim their actions are legal as you already "sign the Terms and conditions" but the truth is u dont sign the T&C. Global Customer Service at Regus. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers.